Event Details for Conflict Management & Negotiating skills:
- Date/s: - 03/08/2017 - 04/08/2017
- Times: 8:30 am - 4:00 pm
- Location: Provox Centre for Public Relations & Communication (PTY) Ltd.
- City: Randburg
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Who Manages the Conflict in Your Organisation?
The typical answer is the Human Resources department. But why aren’t your employees and managers more effective in resolving conflict on their own? Our conflict and negotiation management workshop is designed to give your team the tools they need to be effective managers of the large and small conflicts that arise each day.
Conflict situations are an important aspect of the workplace. People bring different ideas, goals, values, beliefs, and needs to their teams. These same differences inevitably lead to conflict, even is the level of conflict is low.
OUTCOMES covered are
- Prepare for negotiations
- Engage in negotiations
- Finalise negotiations
- Evaluate negotiations
- Main sources of conflict
- Conflict management
- Strategies to manage conflict
- Attributes of an effective conflict manager
COST: R 4 500 (Incl. VAT)