Banks and other financial institutions in Africa are striving hard to improve their business turnaround MyZA

After the global economic crisis, banks and other financial institutions in Africa are striving hard to improve their business turnaround by implementing new strategies, investing in latest technologies, training staff, enhancing customer experience and thus maintaining a substantial customer following by bringing efficiency to processes and operations.

Operational excellence provides a direct channel to improve shareholder value, where thoughts and actions are perfectly positioned to deliver transformational results. In the changing times, operational excellence acts as a strategic differentiator and positions the bank as an execution leader in balancing service quality and effectiveness with cost of delivery by alignment and optimization of processes, technology and partnerships.

The major limitations faced by every bank and financial institution in the world are improving processes, implementing change, delivering quality service, enhancing customer experience and achieving business efficiency cost effectively. Achieving operational excellence would only be effective when all such limitations are eliminated and all functions in the organization operates with optimized processes efficiency.

Customer expectations are constantly changing in the banking sector. Banks must rise to higher levels in order to sustain the changing market conditions, and herein lies the importance of the attempt to achieve excellence in operations in banking and other financial institutions.

The 3rd Edition of OPEX in Financial Services – Africa on 23 – 24 April 2014, Johannesburg – South Africa, will provide a platform for COOs, CIOs and Heads of financial operations to determine the importance of operational excellence across all banking processes. This two day forum will see top financial decision makers from the continent, discuss the future of fiscal operations by brainstorming best practices and opportunities to achieve operational excellence in Africa.

An event addressing the future of financial sector in Africa, it is a great opportunity for the banking sector to participate in the 3rd Annual OPEX Africa, connect and network to get an edge over the core area of operational excellence.

Participants will include key industry peers from Barclays Bank, National Microfinance Bank, Aquila Capital Limited, Ecobank, Standard Bank, Nedbank, Capitec Bank and many more.