The recent civil unrest has compounded the existing challenges faced by the South African economy, with the unemployment rate continuing to rise. Fortunately, there is good news for Durban-based job seekers following the announcement that global consultancy and customer experience (CX) organisation, Webhelp, is opening up a local office with 300 employment opportunities.
“We are excited to be starting operations in the wonderful KwaZulu-Natal, giving aspirational, career-minded individuals the opportunity to work for an international company from the heart of Umhlanga,” said David Turner, Webhelp Group Managing Director and CEO of South Africa, UK and India. “It has been a challenging past year, for both the global and local community, and the launch of our new office in the Umhlanga Business District will provide the necessary economic stimulus, while also offering local job seekers a vibrant, people-first work environment.”
Turner outlined Webhelp’s inspirational journey of growth in South Africa, starting off with 1 400 employees in Cape Town and Johannesburg, growing to more than 4 000 employees nationally and more than doubling its turnover: “South Africa plays a significant role in our future growth plans and establishing a new location in Durban is a hugely important step forward in building the capacity to bring more clients and more career opportunities to South Africa.”
Webhelp is looking to bring in Customer Service Advisors who are excited to work in a dynamic contact centre on international retail campaigns. Candidates will require a matric certificate with great communication skills and a passion for people. Creativity is key to organisational success, with Webhelp renowned for advancing clients’ aims through innovation.
Successful candidates will be joining a fun-loving, global community of more than 95 000 passionate people who work across 190 locations in more than 55 countries. The work centres on delivering exceptional customer experiences for some of the world’s leading brands, with the company hinged on a ‘people-first’ approach that truly values its employees.
This is evidenced by the many workplace benefits of those who join the Webhelp team. Mental, physical and spiritual health are all prioritised through the on-site Wellness Centre, in-house nurse, inter-faith prayer facility and dedicated lactating facility for breastfeeding mothers. Everyone who joins this multi-cultural work environment is assigned an attractive work station and office setting, with the new building offering spectacular ocean views.
The modern, well-designed Webhelp building is in prime position, located close to Gateway Theatre of Shopping near extensive public transport links including bus and taxi stops within 100 metres of the building. In addition to its people-first approach, Webhelp ensures sustainability is at the heart of its decisions, with the building boasting a 4-star Green Energy Rating with water recycling features. A community-driven organisation, Webhelp also forms strong ties with local non-profit organisations, contributing to the upliftment of the region wherever possible.
“We thrive on having a diverse workplace with every Webhelper bringing in a different energy, passion and skill set,” continued Turner. “And we ensure this passion is constantly fuelled by creating a motivational culture that provides ongoing training and support, including the successful Leadership Acceleration Programme. This is not just a job, it’s a career opportunity and a place for growth and development.”
Anyone interested in joining this dynamic workplace to work with some of the world’s most exciting brands can view the latest vacancies at webhelp.com/careers.
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