Cathay Pacific is making it easier for customers to manage their bookings. The new WhatsApp chat support service that is available 24*7 provides travellers with quick and convenient solutions to their queries, directly using the popular messaging app. Customers in Africa can now use Cathay Pacific’s verified WhatsApp account to make new bookings, amend or upgrade their existing bookings, seek assistance on baggage queries, redeem Asia Miles, and more, all in a single chat.
Cathay Pacific has always focused on providing best-in-class services to its customers at every stage of their journey. With WhatsApp being one of the leading mobile messaging app in South Africa, we are able offer our customers with an additional and convenient service channel.
Regional Head of Marketing and Sales for South Asia, Middle East and Africa, Anand Yedery said: “We are delighted to add WhatsApp as a servicing tool for our customers across the African continent. The African market is of imminent importance to us and we continue to introduce an array of innovative digital products, that enhance our customers overall experience. We are positive the extension of our communications channels and the 24*7 WhatsApp feature, will ensure our customers are assisted with their queries as quickly and seamlessly as possible.”
The feature is available in English to all customers in Africa from Monday to Sunday. Customers can use the service by messaging Cathay Pacific’s WhatsApp business number, +852 2747 2747, which can also be found on www.cathaypacific.com.
CLICK HERE to submit your press release to MyPR.co.za.
