The City of Cape Town is pleased to report that 71% of all faults reported to it over the festive season were resolved within 14 days despite there being a reduced number of staff. “The remainder of complaints, which include more complex faults, are being attended to as a matter of urgency by staff working over-time,” said Mayoral Committee Member for Corporate Services Alderman Demetri Qually. Faults reported mainly related to water supply, power outages, waste collection and other services.
- SMS 31220 for all electricity service faults
- SMS 31373 for water and sewer service faults (Other service requests are accepted.)
E-mail
- contact.us@capetown.gov.za to report all service faults
- power@capetown.gov.za to report electricity service faults
- Watertoc@capetown.gov.za to report water and sewer service faults
- accounts@capetown.gov.za for queries regarding municipal account (please have your municipal account number on hand)
- wastewise.user@capetown.gov.za for solid waste-related enquiries
Web
Log onto the City’s website – www.capetown.gov.za
Choose the “Service Requests” option on the left of the screen.
Follow the prompts.
SmartCape access points
The City has installed SmartCape access computers in libraries and other walk-in centres throughout Cape Town. Residents can use these to e-mail the City or access the City’s website. This is a free service to the community.
Walk-in centres
The City has 50 cash offices, 37 housing offices, 23 subcouncil offices and seven walk-in centres located throughout the city where residents can walk in to report service faults.
