The City of Cape Town has installed its latest FreeCall Line in Goodwood to provide easier and cost-free access to the City’s Call Centre.
FreeCall Lines are used to contact the City for various enquiries and service requests such as illegal dumping, water leaks, sewer blockages, refuse collection, pot holes, damaged roads, account enquiries and street lights not in operation.
“The purpose of the FreeCall lines is to improve service delivery by increasing access to the City’s Call Centre. We are extending the network of FreeCall telephones to areas where low volumes of service complaints and requests are currently being registered – usually because of a lack of landlines or cell phone airtime on the part of residents,” says Mayoral Committee Member for Corporate Services, Alderman Demetri Qually.
The City of Cape Town has installed 70 FreeCall lines in outlying areas and disadvantaged communities in Cape Town and a further 20 lines are set to be connected by the end of July 2014. Many poorer areas, including some with limited Telkom infrastructure, will benefit from the new lines.
“The lines connect directly with the City’s Call Centre number, and residents are encouraged to report faults, register complaints and make enquiries at no cost to them,” says Alderman Qually.
