Dear Editor
I went to the Flexi Holiday Club offices of Mr. Sipiwo J. on the 17th of May 2013 to raise a complaint about a staff member, Ms. C. Ooosthuizen who had given me incorrect information on how to deal with my cancellation of the Flexi Holiday Club application.
I paid on the 28th April 2013 a deposit of R995 and have proof of payment that was done via electronically for the joining fee to the Flexi Holiday Club, which I was to pay of 25th June 2013 as per agreement I had with Mr. Sipiwo J. and Ms. C. Ooosthuizen. I was also informed by Ms. C. Oosthuizen on the 28th April 2013 that should I have any queries I should contact her on the following numbers 0835000501/0711365049.
On the 29th April 2013 I phoned Ms. C. Oosthuizen and told her that I would like to cancel my dealings with the Flexi Holiday Club due to personal issues, she than told me that she will only be back at work on the 30th April 2013 but that she had not given my application form to her manager so cancellation would not be a problem and that she would phone me on the 30th April 2013 to sort it out. But on the 30th April 2013 I had to phone her and wanted to find out what would be the procedure for me to cancel the membership application which was not fully completed due to the fact that my banking details was not filled in. Ms. C. Ooosthuizen informed me to give my banking details so that she can reverse my payment of R995 which I requested on the 29th April 2013. I did not give my banking details, but the following day the 30th April 2013 Ms. C. Oosthuizen insisted that I should give my banking details than my phone broke up due to phone connection problems
On the 07th of May 2013 I then gave Ms. C. Ooosthuizen my banking details via phone and she confirmed that she will sort it out with her manager.
On the 09th of May 2013 I was assured that I would have my R995 paid back within 10 days.
On the 17th of May 2013 Ms. C. Ooosthuizen informed me that my name was already taken of her list of clients.
I was then phoned by Head Office (Flexi Club) congratulating me on joining the Flexi Holiday Club on the 17th May 2013 but informed the lady that I spoke to that I already canceled my application of membership but she informed me that there were no cancellations made by the P.E. administrative department.
I immediately phoned Ms. C. Oosthuizen querying my cancellation and then only after arguing via telephone Ms. C. Oosthuizen told me that I have to write a letter of cancelation with reasons. I then asked Ms. C. Oosthuizen why she never told me this initially but Ms. C. Oosthuizen than rudely replied that she is only the saleslady and it’s not her responsibility and I should speak to Kathy which I did but Kathy told me that she will rather wait till Ms. C. Oosthuizen is at work to confirm with her. Kathy also informed me that I should write a letter of cancellation stating my reasons.
On the 17th May 2013 I visited Mr.Sipiwo J. and had a long conversation explaining the whole event to Mr.Sipiwo J. and after questioning Ms. C. Oosthuizen he confirmed that Ms. C. Oosthuizen never spoke to him with regards of this matter. Mr.Sipiwo J. requested that I should rather write a statement of the whole event between myself and Ms. C. Oosthuizen so that he can handle it with the administrative team.
I strongly informed Ms. C. Oosthuizen that I will only give my banking details to her in order for her to reverse the transaction of R995 that was made on the 28th April 2013 and Ms. C. Oosthuizen agreed.
I Mr. H. Lamini have kindly requested on many occasions that the R995 be paid back into my account immediately. This has not happened despite my following the required steps of cancellation requested by Ms. C. Oosthuizen. In the event that my banking details should be used for any deductions I will take legal action.
Regards
Hughscur Lamini
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