Runge Limited has today announced the return of Ian Perks to the position of General Manager – Africa for MRM Mining Services (MRM), part of the Runge Limited Group of Companies.
Originally a product of South Africa, Ian had broad mine planning and scheduling experience before founding MRM in 1995.
Ian remained at the helm after Runge Limited acquired MRM in 2006, but moved to an international role in 2010.
Since then, Ian has travelled the globe as Vice President, Global Emerging Markets Services for Runge Limited. During this time, he has worked to improve business development and customer support capabilities across the Runge Group.
He returns to South Africa at a time of success, but also a time of challenge.
“We’ve had some excellent results in the African region of late,” said Kieran Wallis, COO of Runge Limited. “And with Ian in the role, we expect even more work will be done to drive the client engagement and service culture in the region.”
Ian will look not just to meet client needs, but to improve continuously and to always exceed expectations.
“Just maintaining client service is not enough,” said Ian, “my first priority is to increase customer contact and support.”
To this end, Ian’s focus will be to improve software support and training by expanding already extensive local capabilities, and up-skilling key staff.
“Fundamentally, what I want is for us to be there more often to help our clients answer more of their challenges,” said Ian.
“For many years, MRM has been recognised throughout Africa as the preferred service provider for mine planning and software support. We must ensure we have the talent available to continue to improve into the future,” he said.
These improvements will also allow MRM to diversify offerings to include key advisory services – one of the hallmarks of the Runge Limited brand that also covers software, consulting and professional development.
Ian also plans to re-introduce the popular user conferences.
Ian will formally return to the role in September.
MRM Mining Services Pty Ltd is part of the Runge Limited Group of Companies.
Runge Limited, mining’s trusted technical experts, offer software, consulting and advisory services globally, with 21 offices in 12 countries throughout the world.
