Industry leaders to address key issues affecting CRM in the African telecom industry today.
With years of experience in organizing high value Telecom conferences, Fleming Gulf announced the 5th edition of its highly impactful – Win Your Customer – Telecoms in Africa: Customer Retention and Loyalty Conference, scheduled on 25 – 26 July, 2013 in Johannesburg. The conference will host senior executives from leading telecom operators across Africa to discuss strategies and best practices for better customer relationship management (CRM), improved customer experience, customer life-cycle management and optimization.The conference will not only discuss loyalty strategies telecom operators are implementing in a competitive market but will also cover a range of topics that the most contemporary and relevant for the African continent today.
Mr. Edwin Paul, producer and conference organizer says ”The increased trends in churn which leads to reduced profitability is more than concerning for telecom providers. This conference would bring together think tanks from the telecom sector across the globe to share there expertize, experience and strategies that have worked for there organizations, irrespective of the fact that the same techniques may or may not be acceptable/deployable across providers due to varied demographics. However these tried and tested strategies and experiences could be fine tuned to suit the demographics to where the provider comes from”
With industry veterans from Orange Group, Safaricom, Etisalat, Mobinil, NetOne Cellular Private Limited, African Broadband Forum, MTN, Telkom SA SOC Limited, Vodacom, Uganda Telecom, Cable Wireless (Seychelles) Ltd and Airtel orating at the summit, over 70 telecom professionals will gain insights to changing trends in customer behaviour, loyalty dynamics and retention methodologies that will help providers sustain their growth in in saturated environment.
Media Contact
Sobia Jameel
Marketing – Telecom IT
sobia.jameel@fleminggulf.com
Ph: +91 916 498 9507
URL: http://www.fleminggulf.com/conferenceview/Customer-Retention-and-Loyalty-Conference/465/Contact-Us/4047
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Author: sobia jameel from Fleming Gulf. Originally distributed by MyPR.co.za.
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