In an effort to enable its members and brokers to conduct their Medihelp business from their smartphones and tablets, the Scheme has developed two tailor-made applications (apps) which suit the specific needs of each of these stakeholder groups.
With the aid of the new app members can now have the very latest version of their membership card available on their smartphone which they can e-mail to their doctor, or anyone else. They can also submit a claim, verify available benefits, apply for hospital authorisation and change their personal details from the palm of their hand. If a member is connected to one of Medihelp’s network benefit options, the app will even help them locate their nearest network doctor.
The broker-app on the other hand, empowers brokers to give their Medihelp customers a seamless service experience in less time than it would normally take. This app allows brokers to view details of Medihelp’s benefit options and benefit guides on their tablets and e-mail these to their clients. Brokers can generate a quote for their clients, complete, sign and send applications from their tablets to Medihelp and view their existing clients’ details. They can also get quick access to Medihelp’s contact details and report a problem that they might have experienced.
The apps-development forms part of Medihelp’s strategy to grow and retain its membership, provide excellent customer service and maintain its bottom-line profitability.
Medihelp developed these apps specifically for Android smartphones and tablets because most of its members and brokers who currently use the Scheme’s secured website via their cell phones use Android smartphones like Sony, Samsung, HTC, Galaxy and LG. An app for Apple smartphones and tablets is underway and will be made available later this year.
Ends
URL:
Twitter:
Facebook:
YouTube:
Author: Leon Rademeyer from Medihelp. Originally distributed by MyPR.co.za.
