So this week was a nightmare in terms of connectivity with Seacom’s cable playing hide and seek with all.
On Friday morning I especially got to my desk at 5:00 am in order to catch up on all the backlog from my nightmare week – only to find that I couldn’t connect at all to the interverse. A quick traceroute saw that the bit and bytes were falling off a precipice somewhere in the IS backbone and not making it offshore at all.
Ho hum the air was blue and I fired up the laptop with my 3G connection, looked for a service update on Axxess, saw none and proceeded to fill in a ticket to find out just how long the interverse would be unavailable via IS. Bugger, everytime I pressed submit I got an error. After four attempts I gave up and dialled the help number. So, I waited 15 minutes the first time with no luck (before 6:00 in the morning I might add) and then tried again just after 6:30 am and WAITED 25 minutes (sure, my phone clock could be wrong but I doubt it).
Slightly exasparated I turned to the interverse and Tweeted a little plea for help to Axxess and Seacom:
25 minutes waiting for Axxess to answer helpline and I gave up, no connection, frustration abounds, Seacom / Axxess talk to me
10 February 2012 7:22 am via webReplyRetweetFavorite
AND, what happened? Young Adrian Karth from Netconnect tweeted me back offering me a free test account with no upstream issues:
@MyPE would you like a test account with no upstream issues ?10 February 2012 8:18 am via HootSuiteReplyRetweetFavorite
Bloody marvellous that someone else offers assistance.
Anyway, MyPE is now the proud owner of a Netconnect Telkom/SAIX bandwidth account to back up the Seacom/IS/Axxess uncapped account (make spitting noise here) – as it seems to be falling over quite a lot lately.
Enkosi, Thank You, Dankie, Obrigado Adrian.
Contact Netconnect in Port Elizabeth here.
