Six ways that customer communication is predicted to evolve in 2021: By now, it’s clear that 2020 was a year of managing the unexpected and looking for the silver lining, says Brent Haumann, managing director at Striata Africa. Haumann says that this is especially true when it comes to customer communication; after years of digital-led evolution, all businesses were forced to revolutionise their customer communications or risk becoming business dinosaurs.
Source: media update
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