Dear Editor
This morning we arrived at Standard Bank, Walmer Park at opening time and proceeded to the counters.
We told the cashier we wanted to draw a large sum of money and went through the whole process of entering pin code etc. The cashier then says there was a problem, and caled the supervisor. The supervisor made a phone call only to tell us that we can’t draw money as the the account was blocked in the absence of a valid prrof of physical address!
What the hell!
How did the bank open the account and accept an investment of a large sum without the documents?
After the supervisor makes a few more phone calls, we are told that they will give us a call a bit later during the day when the problem is rectified. Nevermind that we’ve been waiting close on 40 minutes AND have a business deal pending
We left at 09h45, only to return at 10h20 to see a consultant, named Ndumi, who says the problem was rectified a month earlier, yet here we are stuck again, same problem.
We are then told that they can issue us a bank guaranteed cheque, or contact us when problem is resolved, but not give us the cash. Why not just give us the cash? There is enough! After spending another 45 minutes in the bank, we are finally issued a cheque we can cash immediately.
Now the question; “How can the system ‘lose’ our proof of address and yet it is scanned in and is there?”
How can they claim to have fast efficient service?
Who do we claim against for financial loss of a deal due to their incompetence?
‘Standard Bank, how can we make you unhappy today’.
Regards
Soon to be Ex-Client
