Empathising with customers will help brands thrive in 2021: The pandemic and its economic fallout have changed our world for good. Consumers are reassessing their needs and values, adapting their behaviours and adjusting how they make decisions, says Virginia Alvarez, head of cognitive intelligence practice at EMEA at Acceleration, a Wunderman Thompson Company. Source: … [Read more...] about Empathising with customers will help brands thrive in 2021
Customers
It’s time to totally re-imagine how customers experience communication
It’s time to totally re-imagine how customers experience communication: When it comes to customer communication, 2020 was the year all the usual rules were thrown out the window, says Brent Haumann, managing director at Striata, Africa. Haumann says that carefully planned schedules and content calendars were thrown out the window overnight and organisations had to … [Read more...] about It’s time to totally re-imagine how customers experience communication
How technology helps retailers keep customers happy all year round
How technology helps retailers keep customers happy all year round: In an era of connectivity and hyper-personalised engagement, shopping during the ongoing pandemic continues to evolve rapidly, says Robin Fisher, area vice president at Salesforce. Fisher says that customers expect brands to know them and, in turn, experience a fully personalised service; retailers … [Read more...] about How technology helps retailers keep customers happy all year round
SA News: Logistics platform will connect customers and shippers
Logistics platform will connect customers and shippers: A logistics platform is to be developed in South Africa to connect customers and shippers. Cargo Connect will allow customers to submit logistics requests, for which service providers can bid online. Source: "South Africa" - BingNews … [Read more...] about SA News: Logistics platform will connect customers and shippers
SA News: Customers and ‘super apps’ will shape travel in 2020s
Customers and ‘super apps’ will shape travel in 2020s: Through independent research with thousands of global travellers – including 500 in South Africa – hundreds of travel professionals and interviews with leaders of some of the world’s biggest travel ... Source: "South Africa" - BingNews Qatar Open champ Rublev makes history in Australia: Andrey Rublev of Russia poses … [Read more...] about SA News: Customers and ‘super apps’ will shape travel in 2020s
