Empathising

Empathising with customers will help brands thrive in 2021: The pandemic and its economic fallout have changed our world for good. Consumers are reassessing their needs and values, adapting their behaviours and adjusting how they make decisions, says Virginia Alvarez, head of cognitive intelligence practice at EMEA at Acceleration, a Wunderman Thompson Company. Source: … [Read more...] about Empathising with customers will help brands thrive in 2021