From Barriers to Bridges: African Union Directors General of Customs discuss issues of implementing One-Stop Border Posts for improved Trade Facilitation: The 8th meeting of the African Union Sub-Committee of Directors General (AUSCDGs) of Customs came to a close today in Harare under the theme: “From Barriers to Bridges-Implementing One-Stop Border Posts for Improved … [Read more...] about From Barriers to Bridges: African Union Directors General of Customs discuss issues of implementing One-Stop Border Posts for improved Trade Facilitation
implementing
The do’s and don’ts of implementing omni-channel in call centres
With more customers owning smart mobile devices, companies are facing an increasing need to communicate in other ways. Omni-channel is where all media types are channelled through the same queuing mechanism allowing call centre management to monitor and report across interactions. Jed Hewson, co-founder of 1Stream, explores the do's and don'ts around implementing omni-channel … [Read more...] about The do’s and don’ts of implementing omni-channel in call centres
