Salesforce study reveals the pandemic’s lasting impact on customer service: As the serial crises of 2020 redefine customer engagement, customer service leaders are making changes to their operations, speeding up digital transformation and overhauling their workforce management strategies. This is according to Salesforce’s fourth State of Service research report, Source: … [Read more...] about Salesforce study reveals the pandemic’s lasting impact on customer service
pandemics
Archaeology shows how ancient African societies managed pandemics | The Conversation
Archaeology shows how ancient African societies managed pandemics: Studying ancient African societies, like Great Zimbabwe, can reveal how communities dealt with disease and pandemics. Werner Forman/Universal Images Group/Getty ImagesEvery so often, a pandemic emerges that dramatically alters human society. The Black Death (1347 - 1351) was one; the Spanish flu of 1918 was … [Read more...] about Archaeology shows how ancient African societies managed pandemics | The Conversation
Unravelling why some democracies — but not all — are better at fighting pandemics | The Conversation
Unravelling why some democracies -- but not all -- are better at fighting pandemics: South Korea has been the quickest to bring the pandemic under control. Jung Yeon-je/AFP/Getty ImagesOne of democracy’s strengths is that it allows its critics to complain about it loudly. The current complaint in South Africa from some commentators and many voices on social media claims that … [Read more...] about Unravelling why some democracies — but not all — are better at fighting pandemics | The Conversation
Shaping Africa’s urban areas to withstand future pandemics | The Conversation
Shaping Africa's urban areas to withstand future pandemics: Urban areas are a fertile ground for contagion Getty ImagesThe power of cities comes from the number of interactions they enable, between people, firms and markets - they are centres of social interaction. For all their virtues, however, cities have a major downside. They are a fertile ground for contagion, such as … [Read more...] about Shaping Africa’s urban areas to withstand future pandemics | The Conversation
Pandemics act on social fault lines: lessons for COVID-19 from HIV and AIDS | The Conversation
Pandemics act on social fault lines: lessons for COVID-19 from HIV and AIDS: HIV activists in Khayelitsha, Cape Town, South Africa in 2004. Solidarity and organisation were key in fighting HIV stigma. Gideon Mendel/Corbis via Getty ImagesRalph Kretzen, who died on 26 August 1982, and Pieter Daniël (Charles) Steyn, who died on 1 January 1983, were the first two people officially … [Read more...] about Pandemics act on social fault lines: lessons for COVID-19 from HIV and AIDS | The Conversation
