Welcome campaign to improve relations between border post officers and travellers:
Limpopo, Musina, Beit Bride Border Post, 13 December 2018: South African Tourism (SA Tourism) will be rolling out its Welcome campaign during the busy festive season period to foster better engagement between our border post officers and visitors passing through these border posts.
The roll out currently extends to three of the busiest land border posts – Beit Bridge between South Africa and Zimbabwe, Lebombo between South Africa and Mozambique and Ficksburg between South Africa and Lesotho.
Officials at OR Tambo, Cape Town and King Shaka International Airport have also received training.
The initiative will provide border post officers at South Africa’s ports of entry with the tools to improve their services and ensure that guests have the best possible experience in our country.
“First impressions always last and everyone has a role to play in ensuring that the first impressions of visitors at our border posts is welcoming. This will ensure that visitors get their trip in South Africa off to a memorable start,” explained Darryl Erasmus, Chief Quality Assurance Officer at SA Tourism.
“Our visitor experience team have been working extremely hard with Department of Home Affairs officials over the last few weeks and we are extremely confident that visitors passing through our border posts will get a warm South African welcome every time they enter the country.”
During the busy festive period, SA Tourism will also be hosting regular activations at Lebombo, Beit Bridge and Ficksburg posts.
Visitors will feel welcome almost immediately as a variety of South African experiences will be advertised on arrival with some fantastic deals and discounts on offer as well.
“I must also commend the Department of Home Affairs for embracing the Welcome Campaign. The officers and staff at the various ports of entry have been fantastic and are definitely ready to welcome visitors into our beautiful country,” added Erasmus.
Apart from Department of Home Affairs’ immigration officials, SAPS officers and SARS staff also received training.
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