{"id":14857,"date":"2012-09-21T16:44:14","date_gmt":"2012-09-21T14:44:14","guid":{"rendered":"http:\/\/www.myza.co.za\/09\/rwanda-fines-mtn-warns-tigo-over-poor-service\/"},"modified":"2012-09-21T16:44:14","modified_gmt":"2012-09-21T14:44:14","slug":"rwanda-fines-mtn-warns-tigo-over-poor-service","status":"publish","type":"post","link":"https:\/\/www.myza.co.za\/press\/rwanda-fines-mtn-warns-tigo-over-poor-service\/","title":{"rendered":"Rwanda fines MTN, warns Tigo over poor service"},"content":{"rendered":"<p>\t\t<span><\/span><\/p>\n<p><span class=\"articleLocation\">KIGALI, Sept 21<\/span> (Reuters) &#8211; Rwanda&#8217;s telecoms regulator said<br \/>\nit would fine the country&#8217;s unit of South African<br \/>\ntelecommunications group MTN for the second time in<br \/>\nfour years for poor quality service.<span><\/span><\/p>\n<p><span><\/span><\/p>\n<p>MTN Rwanda is the by far the country&#8217;s largest mobile phone<br \/>\noperator with about two thirds of its subscribers.<\/p>\n<p><span><\/span><\/p>\n<p>The regulator on Thursday said it had carried out a survey<br \/>\nin August showing MTN had failed to meet minimum thresholds on<br \/>\ncall completion rate, speech quality, signal strength and other<br \/>\nmeasures, the regulator said.<\/p>\n<p><span><\/span><\/p>\n<p>MTN said an independent technical teams had carried out<br \/>\nanother survey of its Rwandan networks the following month and<br \/>\nfound no major problems.<\/p>\n<p><span><\/span><\/p>\n<p>The September survey found that &#8220;despite hitches that<br \/>\nsometimes might be beyond our control like fibre cuts, our<br \/>\nnetwork is operating within all Key Performance Indicators in<br \/>\nour license obligations,&#8221; MTN said.<\/p>\n<p><span><\/span><\/p>\n<p>MTN will be fined 3,000,000 Rwandan francs ($4,788) for each<br \/>\nday in which they do not comply with the notice, for a maximum<br \/>\nof one month, the Rwanda Utilities Regulatory Agency (RURA) said<br \/>\nin a statement.<\/p>\n<p><span><\/span><\/p>\n<p>It warned of further unspecified actions should MTN fail to<br \/>\nimprove its services.<\/p>\n<p><span><\/span><\/p>\n<p>Johannesburg-based MTN, which owns 80 percent of the Rwandan<br \/>\noperation, said it has been trying to improve its services since<br \/>\nreceiving an initial warning by the regulator in March this<br \/>\nyear.<\/p>\n<p><span><\/span><\/p>\n<p>In 2009, the regulator fined MTN Rwanda $140,000, saying it<br \/>\nhad failed to roll out network upgrades or address problems such<br \/>\nas dropped calls.<br \/>\n\u00a0 <span class=\"label\"><strong>Continued&#8230;<\/strong><\/span><\/p>\n<p><span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>KIGALI, Sept 21 (Reuters) &#8211; Rwanda&#8217;s telecoms regulator said it would fine the country&#8217;s unit of South African telecommunications group MTN for the second time in four years for poor quality service. MTN Rwanda is the by far the country&#8217;s largest mobile phone operator with about two thirds of its subscribers. The regulator on Thursday [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","ngg_post_thumbnail":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[830,2370,183],"class_list":{"0":"post-14857","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-south-africa","7":"tag-news","8":"tag-reuters","9":"tag-south-africa-2","10":"entry"},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts\/14857","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/comments?post=14857"}],"version-history":[{"count":0,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts\/14857\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/media?parent=14857"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/categories?post=14857"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/tags?post=14857"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}