{"id":165869,"date":"2020-09-15T23:18:59","date_gmt":"2020-09-15T21:18:59","guid":{"rendered":"https:\/\/mypr.co.za\/?p=93939"},"modified":"2020-09-15T23:18:59","modified_gmt":"2020-09-15T21:18:59","slug":"dont-catch-covid-19-from-your-courier","status":"publish","type":"post","link":"https:\/\/www.myza.co.za\/press\/dont-catch-covid-19-from-your-courier\/","title":{"rendered":"Don\u2019t Catch COVID-19 From Your Courier"},"content":{"rendered":"
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What should South Africans know, and expect, when a parcel arrives at their door?<\/em><\/p>\n

Quiet malls and empty restaurants have sounded the death knell for many small businesses. However, by contrast, online retail has exploded to service South Africans staying indoors, seeing Black Friday e-commerce volumes, increased business-to-business courier services, and international logistics to meet the surge in demand. \u201cWe have seen our eCommerce revenue more than double. But that comes with responsibility \u2013 not just to ensure the parcel arrives safely, and on time \u2013 but by ensuring the added safeguards to protect the lives of both our drivers and our customers,\u201d explains Hilton Eachus, Chief Customer Officer at DPD Laser t\/a Dawn Wing.<\/a><\/p>\n

With more than 10 000 daily cases of COVID-19 in South Africa, what should South Africans know, and expect, when a parcel arrives at their door?<\/p>\n

He adds, \u201cThose that get up every day and provide frontline services to the public are heroes, and each party in any transactional environment needs to respect the space and distance of the other, whether that be at the supermarket till, or at your front gate receiving a parcel. While we need to respect social distancing, we also need to consider \u2018transactional distancing\u2019 with regard to the personal space of those we are serving, whether that be a delivery driver, a petrol pump attendant or a cashier. Many people squirm when they have to touch the credit card machine knowing how many people have touched it before them. With technology that doesn\u2019t have to be the case,\u201d adds Eachus.<\/p>\n

He outlines a list of measures that South Africans should know when receiving a parcel, not only from a COVID-19 perspective, but also from a security perspective. First and foremost, any quality parcel express company should send you a photo of the driver and the registration plates of the vehicle. \u201cThis is how Uber has always operated, and Dawn Wing employs this type of technology as critical to personal, business and home safety, in this strange new normal we find ourselves in,\u201d he adds.<\/p>\n

Dawn Wing proposed seven key health and safety measures to consider:<\/strong><\/p>\n

1. The delivery driver must be wearing a mask and sanitise their hands on arrival
2. The driver should place the parcel at your doorstep and stand two metres back
3. The driver will ask the recipient their name and record it on a handheld device, and, with permission, take a photo of the premises
4. The driver will then ask the recipient if they can send a link to sign for the parcel, and confirms the mobile number
5. The recipient receives a link on his\/her phone and clicks on it, which opens a screen and displays three options:<\/p>\n