{"id":170635,"date":"2020-10-31T01:31:02","date_gmt":"2020-10-30T23:31:02","guid":{"rendered":"https:\/\/www.myza.co.za\/the-next-cx-frontier-how-digital-experts-are-filling-the-customer-service-gap\/"},"modified":"2020-10-31T01:31:02","modified_gmt":"2020-10-30T23:31:02","slug":"the-next-cx-frontier-how-digital-experts-are-filling-the-customer-service-gap","status":"publish","type":"post","link":"https:\/\/www.myza.co.za\/press\/the-next-cx-frontier-how-digital-experts-are-filling-the-customer-service-gap\/","title":{"rendered":"The next CX frontier: How digital experts are filling the customer service gap"},"content":{"rendered":"<p><a target=\"_blank\" rel=\"nofollow noopener noreferrer\" href=\"https:\/\/www.mediaupdate.co.za\/marketing\/149661\/the-next-cx-frontier-how-digital-experts-are-filling-the-customer-service-gap\">The next CX frontier: How digital experts are filling the customer service gap<\/a>: Over the past few years, customer expectations of companies have grown exponentially, says&nbsp;Ryan Falkenberg, co-CEO of CLEVVA.&nbsp;Falkenberg says that today, customers don&#8217;t just want companies to tell them what they have to offer, but customers want them to interact in a way that&#8217;s user-centered, hyper-relevant, one-touch and multi-channelled.&nbsp;<br \/>\n<small><strong>Source:<\/strong> <a target=\"_blank\" rel=\"nofollow noopener noreferrer\" href=\"https:\/\/www.mediaupdate.co.za\/marketing\/149661\/the-next-cx-frontier-how-digital-experts-are-filling-the-customer-service-gap\">media update<\/a><\/small><br \/>\n<\/p>\n<p><a target=\"_blank\" href=\"https:\/\/mypr.co.za\/submit\" rel=\"noopener noreferrer\">Submit your own Press Release<\/a> or get free content for your publication.<\/p>\n<p><small>My Press Release (MyPR) provides free South African targeted content and press releases for on and off line publishers and media. 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A forever free subscription allows publishers and media free access to all press releases, content and images on MyPR.<br \/<br \/>\nThis press release is courtesy of <a target=\"_blank\" rel=\"noopener noreferrer\">MediaUpdate.co.za<\/a> and was automatically curated and published with <a target=\"_blank\" href=\"http:\/\/wprobot.net\/?ref=578\" rel=\"noopener noreferrer\">WP Robot<\/a> plugin &#8211; <a target=\"_blank\" href=\"http:\/\/wprobot.net\/?ref=578\" rel=\"noopener noreferrer\">CLICK HERE<\/a> to learn more about <a target=\"_blank\" href=\"http:\/\/wprobot.net\/?ref=578\" rel=\"noopener noreferrer\">WP Robot for WordPress<\/a> &#8211; a massive time and money saver.<\/small><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The next CX frontier: How digital experts are filling the customer service gap: Over the past few years, customer expectations of companies have grown exponentially, says&nbsp;Ryan Falkenberg, co-CEO of CLEVVA.&nbsp;Falkenberg says that today, customers don&#8217;t just want companies to tell them what they have to offer, but customers want them to interact in a way [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","ngg_post_thumbnail":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[3247],"tags":[5602,3619,3553,8983,8987,4332,3406],"class_list":{"0":"post-170635","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-news","7":"tag-customer","8":"tag-digital","9":"tag-experts","10":"tag-filling","11":"tag-frontier","12":"tag-next","13":"tag-service","14":"entry"},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts\/170635","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/comments?post=170635"}],"version-history":[{"count":0,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts\/170635\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/media?parent=170635"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/categories?post=170635"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/tags?post=170635"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}