{"id":17423,"date":"2013-01-19T00:16:02","date_gmt":"2013-01-18T22:16:02","guid":{"rendered":"http:\/\/www.myza.co.za\/city-provides-innovative-and-accessible-ways-of-requesting-services\/"},"modified":"2013-01-19T00:16:02","modified_gmt":"2013-01-18T22:16:02","slug":"city-provides-innovative-and-accessible-ways-of-requesting-services","status":"publish","type":"post","link":"https:\/\/www.myza.co.za\/press\/city-provides-innovative-and-accessible-ways-of-requesting-services\/","title":{"rendered":"City provides innovative and accessible ways of requesting services"},"content":{"rendered":"<p>The City of Cape Town is pleased to report that 71% of all faults reported to it over the festive season were resolved within 14 days despite there being a reduced number of staff. \u201cThe remainder of complaints, which include more complex faults, are being attended to as a matter of urgency by staff working over-time,\u201d said Mayoral Committee Member for Corporate Services Alderman Demetri Qually.\u00a0 Faults reported mainly related to water supply, power outages, waste collection and other services.\u00a0<br \/>\u00a0 <\/p>\n<ul>\n<li>SMS 31220 for all electricity service faults <\/li>\n<li>SMS 31373 for water and sewer service faults (Other service requests are accepted.)\u00a0 <\/li>\n<\/ul>\n<p><strong><br \/>E-mail<br \/><\/strong>\u00a0 <\/p>\n<ul>\n<li>contact.us@capetown.gov.za\u00a0to report all service faults <\/li>\n<li>power@capetown.gov.za\u00a0to report electricity service faults <\/li>\n<li>Watertoc@capetown.gov.za\u00a0to report water and sewer service faults <\/li>\n<li>accounts@capetown.gov.za\u00a0for queries regarding municipal account (please have your municipal account number on hand) <\/li>\n<li>wastewise.user@capetown.gov.za\u00a0for solid waste-related enquiries <\/li>\n<\/ul>\n<p><strong><br \/>Web<\/strong><\/p>\n<p>Log onto the City\u2019s website \u2013 www.capetown.gov.za<br \/>Choose the \u201cService Requests\u201d option on the left of the screen.<br \/>Follow the prompts.<\/p>\n<p><strong>SmartCape access points<\/strong><\/p>\n<p>The City has installed SmartCape access computers in libraries and other walk-in centres throughout Cape Town. Residents can use these to e-mail the City or access the City\u2019s website. This is a free service to the community.<\/p>\n<p><strong>Walk-in centres<\/strong><\/p>\n<p>The City has 50 cash offices, 37 housing offices, 23 subcouncil offices and\u00a0seven walk-in centres located throughout the city where residents can walk in to report service faults.<\/p>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The City of Cape Town is pleased to report that 71% of all faults reported to it over the festive season were resolved within 14 days despite there being a reduced number of staff. \u201cThe remainder of complaints, which include more complex faults, are being attended to as a matter of urgency by staff working [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","ngg_post_thumbnail":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[25,1737,77],"class_list":{"0":"post-17423","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-south-africa","7":"tag-cape-town-2","8":"tag-government","9":"tag-municipality","10":"entry"},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts\/17423","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/comments?post=17423"}],"version-history":[{"count":0,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts\/17423\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/media?parent=17423"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/categories?post=17423"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/tags?post=17423"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}