{"id":175500,"date":"2020-12-19T20:15:10","date_gmt":"2020-12-19T18:15:10","guid":{"rendered":"https:\/\/www.myza.co.za\/salesforce-study-reveals-the-pandemics-lasting-impact-on-customer-service\/"},"modified":"2020-12-19T20:15:10","modified_gmt":"2020-12-19T18:15:10","slug":"salesforce-study-reveals-the-pandemics-lasting-impact-on-customer-service","status":"publish","type":"post","link":"https:\/\/www.myza.co.za\/press\/salesforce-study-reveals-the-pandemics-lasting-impact-on-customer-service\/","title":{"rendered":"Salesforce study reveals the pandemic\u2019s lasting impact on customer service"},"content":{"rendered":"<p><a target=\"_blank\" rel=\"nofollow noopener\" href=\"https:\/\/www.mediaupdate.co.za\/marketing\/149934\/salesforce-study-reveals-the-pandemics-lasting-impact-on-customer-service\">Salesforce study reveals the pandemic\u2019s lasting impact on customer service<\/a>: As the serial crises of 2020 redefine customer engagement, customer service leaders are making changes to their operations, speeding up digital transformation and overhauling their workforce management strategies. This is according to Salesforce&rsquo;s fourth <em>State of Service<\/em> research report,<br \/>\n<small><strong>Source:<\/strong> <a target=\"_blank\" rel=\"nofollow noopener\" href=\"https:\/\/www.mediaupdate.co.za\/marketing\/149934\/salesforce-study-reveals-the-pandemics-lasting-impact-on-customer-service\">media update<\/a><\/small><br \/>\n<\/p>\n<p><a target=\"_blank\" href=\"https:\/\/mypr.co.za\/submit\" rel=\"noopener\">Submit your own Press Release<\/a> or get free content for your publication.<\/p>\n<p><small>My Press Release (MyPR) provides free South African targeted content and press releases for on and off line publishers and media. Registering on MyPR enables public relations companies and practitioners to post articles under their own author name. Public Relations Companies and practitioners, event organisers, sports and political writers use MyPR as a distribution mechanism for their press releases, content, images and news. A forever free subscription allows publishers and media free access to all press releases, content and images on MyPR.<br \/<br \/>\nThis press release is courtesy of <a target=\"_blank\" rel=\"noopener\">MediaUpdate.co.za<\/a> and was automatically curated and published with <a target=\"_blank\" href=\"http:\/\/wprobot.net\/?ref=578\" rel=\"noopener\">WP Robot<\/a> plugin &#8211; <a target=\"_blank\" href=\"http:\/\/wprobot.net\/?ref=578\" rel=\"noopener\">CLICK HERE<\/a> to learn more about <a target=\"_blank\" href=\"http:\/\/wprobot.net\/?ref=578\" rel=\"noopener\">WP Robot for WordPress<\/a> &#8211; a massive time and money saver.<\/small><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce study reveals the pandemic\u2019s lasting impact on customer service: As the serial crises of 2020 redefine customer engagement, customer service leaders are making changes to their operations, speeding up digital transformation and overhauling their workforce management strategies. This is according to Salesforce&rsquo;s fourth State of Service research report, Source: media update Submit your own [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","ngg_post_thumbnail":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[3247],"tags":[5602,6064,21908,23997,7880,20148,3406,4764],"class_list":{"0":"post-175500","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-news","7":"tag-customer","8":"tag-impact","9":"tag-lasting","10":"tag-pandemics","11":"tag-reveals","12":"tag-salesforce","13":"tag-service","14":"tag-study","15":"entry"},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts\/175500","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/comments?post=175500"}],"version-history":[{"count":0,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts\/175500\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/media?parent=175500"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/categories?post=175500"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/tags?post=175500"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}