{"id":181354,"date":"2021-02-23T00:34:23","date_gmt":"2021-02-22T22:34:23","guid":{"rendered":"https:\/\/mypr.co.za\/?p=99355"},"modified":"2021-02-23T00:34:23","modified_gmt":"2021-02-22T22:34:23","slug":"digital-disruption-exacerbating-insurance-personalisation-by-anton-keet-head-of-risk-services-at-1life","status":"publish","type":"post","link":"https:\/\/www.myza.co.za\/press\/digital-disruption-exacerbating-insurance-personalisation-by-anton-keet-head-of-risk-services-at-1life\/","title":{"rendered":"Digital disruption exacerbating insurance personalisation \u2013 By Anton Keet, Head of Risk Services at 1Life"},"content":{"rendered":"
<\/a>
Anton Keet, Head of Risk Services at 1Life<\/figcaption><\/figure>\n

Digital disruption continues to change the game in the insurance industry, with Covid 19 accelerating the process \u2013 leaving the industry faced with a paradigm shift in a world powered by technology. What is very clear is that this significant disruption has forced the industry to revise their business models in order to stay relevant with customers and more importantly strive to create a more resilient business model in the face of the \u2018new world\u2019.<\/p>\n

A one-size-fit- all approach in today\u2019s evolving world doesn\u2019t fit at all and it is no longer applicable. Customers in the \u2018new world\u2019 are becoming more and more demanding and expect personalised, unique, and tailored services and products, not only this but they require efficient experiences, quick claims process and more versatile products that will be available, anywhere and at any time \u2013 in a way that makes sense for their lifestyle as well as budget. Meeting customer demands in an innovative and forward-thinking manner is on the agenda, and 2021 will be no different.<\/p>\n

2021 will see the insurance industry seeing massive growth as new technologies transform the traditional operations within the industry. The industry will be seen driving:<\/p>\n

1. The use of disruptive technologies
The use of Robot Process Automation within the insurance industry will grow immensely as this software technology works based on software robots that use Artificial Intelligence to perform tasks. These tasks range from controlling desktop-based applications, to easily gathering data from numerous data bases \u2013 dependant on requirements, feeding the gathered data to certain applications and analysing it for convenience. Robotic and cognitive automation across the insurance value chain will be significant \u2013 RPA, when applied correctly will offer better customer experience, less documentation, quicker turn around, more productive claims agents, less processing time etc, eliminating errors \u2013 where claims can be processed in 3 minutes.<\/p>\n

2. Embracing predictive analysis of data
The insurance industry will be seen using predictive analytics to data to review and understand it while predicting the behaviours of customers. This will aid the industry in calculating risk factors that are often associated with their business. Furthermore, the predictive analysis of data will assist in is assessing the risks of fraudulent claims which is a huge ongoing issue within the insurance industry, not only this, but identifying the risk of insurance cancellations from existing business customers.<\/p>\n

3. Using Artificial Intelligence to lead the way in the \u2018new world\u2019
The game has already changed significantly and the opportunities for growth are huge in the space where long-term insurers are seeing significant investment in data analytics and modelling techniques to enable quicker, better, and more convenient insurance. Artificial Intelligence also known as AI, will be seen assisting in dynamic underwriting processing \u2013 where insurers will be enabled to create, and design simplified and convenient solutions that will meet unique \u2018new client\u2019 requirements and expectations. Now, with digital transformation, we will see the industry embracing automated underwriting systems far quicker<\/p>\n

4. Diverse communication channels
One key change in this space is the intrinsic focus on simplified communication channels going forward \u2013 ensuring that customers\u2019 interactions with the business are quicker and more convenient.
\u2022 Chatbots
These bots will interact with customers and help them solve commonly faced issues, while offering a helping hand in completing processes such as policy application filing and claims<\/p>\n

\u2022 Whatsapp
The evolution of social media is here to stay and to make it easy for consumers we will see the industry creating a platform where clients are able to receive a quote to processing a claim on whatsapp<\/p>\n

\u2022 Digital intermediary solutions
The entire industry has realised that consumers want quick and easy solutions to get things done with regards to their insurance needs and direct platforms are fast becoming the primary choice where everything is just a click away.<\/p>\n

5. The importance of human touch
We can\u2019t deny that human touch will continue to be a requirement within customer servicing organisations so that service offerings don\u2019t appear cold and impersonal. However, there are certain functions that require diligent and precise evaluation, one such as the claims process, and where human touch and technology need to merge to form a stronger, more cohesive and less error-based approach. Technology and resilience will be key and as we move forward, human and technology collaboration will play a fundamental role in the survival of the industry \u2013 these require each other\u2019s support and guidance for success.<\/p>\n

Although 2021 comes with uncertainty, the use of technology has offered some form of comfort as move towards the \u2018next normal\u2019 world. I believe the wheel will turn; the explosion of technology innovation will play a crucial role in enabling the industry to place more focus on the client \u2013 encouraging a more customer centric and resilient insurance business model which will be pivotal for survival going forward. Embracing digital disruption will help the insurance industry to increase revenue and profitability \u2013 while developing and adopting digital solutions that will truly add value to a full spectrum customer base. I look forward to seeing industry players making positive strides toward this change and creating opportunities \u2013 with the customer at the center.<\/p>\n

About 1Life:
1Life \u2013 formally known as 1Lifedirect \u2013 owned by Telesure Investment Holdings, is a registered Financial Services Provider and are 100% FAIS compliant. Launched in March 2006, the company provides an alternative long-term insurance solution with products that are simple, convenient and tailored to every client\u2019s need and affordability. 1Life believe that financial solutions should change lives, not just the situation that clients find themselves in, and they have made Changing Lives the cornerstone of their business ethic. They pride themselves on being South Africa\u2019s first truly direct life insurer and offer obligation-free advice to provide the right cover according to an individual\u2019s needs and life stage, and are able to adjust this cover as significant life changes take place. 1Life have a solvency Capital Adequacy Ratio of 2.6%, is reinsured by Hannover Re and is fully committed to Black Economic Empowerment.<\/p>\n

CLICK HERE to submit your press release to MyPR.co.za<\/a>.<\/p>\n

Pages: Page <\/span>1<\/span> Page <\/span>2<\/a><\/div>\n

Source: MyPR.co.za<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Anton Keet, Head of Risk Services at 1Life Digital disruption continues to change the game in the insurance industry, with Covid 19 accelerating the process \u2013 leaving the industry faced with a paradigm shift in a world powered by technology. What is very clear is that this significant disruption has forced the industry to revise […]<\/p>\n","protected":false},"author":1,"featured_media":181355,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","ngg_post_thumbnail":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[9021,1],"tags":[3257],"class_list":{"0":"post-181354","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-mypr","8":"category-south-africa","9":"tag-mypr","10":"entry"},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/www.myza.co.za\/press\/wp-content\/uploads\/2021\/02\/digital-disruption-exacerbating-insurance-personalisation-by-anton-keet-head-of-risk-services-at-1life.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts\/181354","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/comments?post=181354"}],"version-history":[{"count":0,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts\/181354\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/media\/181355"}],"wp:attachment":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/media?parent=181354"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/categories?post=181354"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/tags?post=181354"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}