{"id":18786,"date":"2013-03-18T09:16:50","date_gmt":"2013-03-18T07:16:50","guid":{"rendered":"http:\/\/www.myza.co.za\/be-the-best-communicator-you-can-be\/"},"modified":"2013-03-18T09:16:50","modified_gmt":"2013-03-18T07:16:50","slug":"be-the-best-communicator-you-can-be","status":"publish","type":"post","link":"https:\/\/www.myza.co.za\/press\/be-the-best-communicator-you-can-be\/","title":{"rendered":"Be The Best Communicator You Can Be!"},"content":{"rendered":"

In my previous and very first blog post, I spoke about\u00a0my personal\u00a0background and how I\u00a0came to own and run my own business in verbal and non-verbal communication skills training. As always, I hope you will enjoy this installment\u00a0and please feel free to comment and engage in conversation with me throughout. I strongly believe that the more one engages in\u00a0and discusses\u00a0interests with others, the more\u00a0a person learns and understands aspects pertaining to the common interest, and of course a greater understanding of people in general. After all, my business\u00a0revolves around\u00a0people and\u00a0how\u00a0those\u00a0people act towards and interact with each other.<\/p>\n

As previously\u00a0mentioned, my\u00a0business\u00a0revolves around the way individuals enhance their professionalism in the work area,\u00a0from a communication perspective.\u00a0Being in an industry where customer service, interpersonal skills and personal refinement is of utmost importance,\u00a0it becomes\u00a0second nature\u00a0when having to\u00a0notice and pinpoint\u00a0when\u00a0another person\u00a0in passing\u00a0is lacking in these\u00a0areas.\u00a0I therefore would like to draw your attention to an aspect that I find rather troubling and I am well aware that it is something we are all very acquainted with-\u00a0super market staff or rather the tellers and the floor staff.<\/p>\n

The\u00a0following scenario is\u00a0one, which\u00a0unfortunately\u00a0takes place\u00a0on a constant basis\u00a0and I\u00a0feel\u00a0is a majour reason as to why certain large\u00a0companies have trouble retaining their clients. In addition to this, companies have trouble\u00a0retaining\u00a0a\u00a0great reputation for their customer service as well as the quality\u00a0of products offered within their stores.\u00a0Often, is the case where\u00a0a\u00a0customer is\u00a0standing at the cashier ready to pay for\u00a0the weekly groceries and the cashier dismally fails to keep eye contact with\u00a0the customer\u00a0and even to utter a few more sentences\u00a0over and above\u00a0a mere \u201cdo you need bags ?\u201d. The following question that is\u00a0usually asked by the cashier\u00a0is\u00a0\u201ddo you want your cold drinks in\u00a0the packets?\u201d. A\u00a0customer then provides an answer\u00a0and that becomes the end of\u00a0the conversation\u00a0between the customer and the cashier. The cashier, while ringing up the groceries, continues talking to the packer and entirely\u00a0ignores the customer.\u00a0I find it rather rude and it angers me, when I find myself at a supermarket and a cashier refuses to smile, adequately greet or take notice of the customer, who is about to purchase goods.<\/p>\n

From this scenario, it is plain to see that further attention to conversation skills and interpersonal skills is of utmost importance and would certainly aid in customer satisfaction. As a customer, I do not feel that it is always essential that the cashier has a lengthy conversation with the paying customer. However, it is common decency and respect to not ignore the customer and act as if the customer is \u201cdisrupting a very joyous tea party\u201d\u00a0during\u00a0work. Constantly,\u00a0I witness customers making faces or commenting on the negativity and lack of decency experienced in\u00a0these stores. This should not be the case!\u00a0and it is not difficult to almost and entirely repair.\u00a0This will however, require that certain people and certain aspects of the business are changed drastically and it is unfortunate that if\u00a0these aspects are not\u00a0dealt with then it\u00a0is not likely that these sorts of companies will find it increasingly difficult to \u201cfix\u201d their problems.<\/p>\n

It is easy for\u00a0some\u00a0to\u00a0dress accordingly and to fake a greeting. However, the professionalism and the customer service of a company does\u00a0not only stem\u00a0from the\u00a0requirement that an employee dress appropriately or follow the companies protocols.\u00a0I believe that professionalism and customer service comes as an entire package and\u00a0therefore it\u00a0must begin and stem\u00a0strongly from\u00a0management and work its way down the ranks of the company.\u00a0The professionalism of a company must\u00a0even flow into the ethos and mannerisms\u00a0of its cleaning staff, whether employed or outsourced. Customer service\u00a0is not just\u00a0about extending a greeting or a mere \u201cthank you for shopping with\u00a0us\u201d.\u00a0Customer service\u00a0encompasses\u00a0one human being caring for another,\u00a0one\u00a0taking an interest in\u00a0the customers, but most of all professionalism and customer service,\u00a0I believe, is about\u00a0the way a company remains loyal\u00a0to its\u00a0customers, rather than the other way around. In the true sense of the word, customer service is the life blood of the business and it does not matter how good a product is, but it is about getting the customer to return to your store on a constant basis because he or she has left happy. So,\u00a0it is imperative\u00a0that the\u00a0owner and employees within a store are always\u00a0mindful of what one does, and some may not agree with this next\u00a0statement, but I also believe that it also has to do with what one says and how one speaks to\u00a0\u00a0customers.<\/p>\n

Assuming that\u00a0the\u00a0customer service, interpersonal skills and professionalism is perfect in a particular company,\u00a0it becomes\u00a0easy to say that the relationships\u00a0within that company\u00a0are very positive. However, when the ethos of the company and the relationships within the\u00a0business are stressed and not adequately formed and developed, then the productivity will be lacking in some way. I believe that this is the reason as to why companies have become more open to training their staff and to organizing team building events. However, these companies also need to realize that a quick fix will never solve an issue entirely with long lasting effects. Most companies today are willing\u00a0and open to looking at\u00a0different\u00a0services for their employees. However, the companies refuse to have a service continue for a lengthy period of time, such as three or six months. Trainers and providers are then required to alter and organize their businesses and material in order to cater to this sort of request. I do not think that this is the answer to the problems that companies are looking for. The reality is that trainers, providers and\u00a0salespeople,\u00a0also need to make a living. If companies are not prepared to come to the party and assist the small guy then what is the point of doing business at all? Y,es a fact of life is that people want to know that they will be getting a cheaper price for what they are buying, however it is very difficult to put a correct\u00a0number on certain services.<\/p>\n

Coming from a dramatic and theatrical background, I recall always being told that acting is reacting. So,\u00a0when referring to a company and its employees, how do the employees and\u00a0management relate to each\u00a0another? As seen in the scenario above, if a company and its employees do not provide customers with common decency and courteous behaviour, then there is an obvious glitch within the employment and interactive system within that company. This can be addressed through\u00a0training.\u00a0It is somewhat\u00a0of a concern\u00a0though, when\u00a0attempting to assist the company in need of the\u00a0training and then finding out that the company either does not have budget or you are\u00a0shoved from pillar to post and eventually must give up as the company is obviously disinterested\u00a0and not willing to take charge of\u00a0the situation.\u00a0By this I mean,\u00a0put the necessary systems in place, in order for the training to take place so that\u00a0the customers do not leave the shop dissatisfied and\u00a0most of all angry.<\/p>\n

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Author: Michelle Shippel<\/strong> from Psychedelic Imagination Communications<\/a>. Originally distributed by MyPR.co.za<\/a>.<\/strong><\/strong><\/p>\n

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In my previous and very first blog post, I spoke about\u00a0my personal\u00a0background and how I\u00a0came to own and run my own business in verbal and non-verbal communication skills training. As always, I hope you will enjoy this installment\u00a0and please feel free to comment and engage in conversation with me throughout. I strongly believe that the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","ngg_post_thumbnail":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[3257,1452],"class_list":{"0":"post-18786","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-south-africa","7":"tag-mypr","8":"tag-public-relations","9":"entry"},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts\/18786","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/comments?post=18786"}],"version-history":[{"count":0,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts\/18786\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/media?parent=18786"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/categories?post=18786"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/tags?post=18786"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}