{"id":197475,"date":"2021-08-06T15:58:57","date_gmt":"2021-08-06T13:58:57","guid":{"rendered":"https:\/\/www.myza.co.za\/web-traffic-slows-down-r350-srd-application-process\/"},"modified":"2021-08-06T15:58:57","modified_gmt":"2021-08-06T13:58:57","slug":"web-traffic-slows-down-r350-srd-application-process","status":"publish","type":"post","link":"https:\/\/www.myza.co.za\/press\/web-traffic-slows-down-r350-srd-application-process\/","title":{"rendered":"Web traffic slows down R350 SRD application process"},"content":{"rendered":"
<\/div>\n

The first day of applications for the COVID-19 Social Relief of Distress (SRD) grant saw excessive web traffic slowdown the application process, the South Africa Social Security Agency (SASSA) said on Friday.<\/p>\n

\u201cThis is a clear indication of the huge need for food aid among others, from distressed inhabitants of the country, and therefore the President [Cyril Ramaphosa] couldn\u2019t have reinstated this grant at a better time,\u201d SASSA chief executive, Busisiwe Memela-Khambula said.<\/p>\n

The agency has added two new online channels for applications in order to ease the pressure on the website, namely https:\/\/govchat.app\/login<\/a> and Facebook messenger, https:\/\/www.facebook.com\/govchat.org<\/a>.<\/p>\n

Initially applications were taken through the website on https:\/\/SRD.sassa.gov.za<\/a> or through WhatsApp on 082 046 8553 only.<\/p>\n

Applications opened at 9am but in 45 minutes, utilisation of the server hosting the website was above 95%.<\/p>\n

\u201cThis resulted in the website slowing down dramatically, which necessitated us to use our disaster recovery sites and add more channels for application immediately. Our technicians are on high alert and will monitor the impact of these interventions in order to continuously improve the application experience for our clients,\u201d said Memela-Khambula.<\/p>\n

She said SASSA would early next week add another channel, the Unstructured Supplementary Service Data (USSD).<\/p>\n

\u201cThe construction of this channel is at an advanced stage and it will help people without smart phones to also be able to apply effortlessly. Further announcements will be made in due course.<\/p>\n

\u201cAnyone still experiencing technical difficulties with WhatsApp or the website is reminded that they still have the whole month of August to apply in order to receive their August payments. Our technicians are working tirelessly to stabilise the system. We appeal to all affected applicants to please exercise patience,\u201d said the agency. \u2013 SAnews.gov.za<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

The first day of applications for the COVID-19 Social Relief of Distress (SRD) grant saw excessive web traffic slowdown the application process, the South Africa Social Security Agency (SASSA) said on Friday. \u201cThis is a clear indication of the huge need for food aid among others, from distressed inhabitants of the country, and therefore the […]<\/p>\n","protected":false},"author":1,"featured_media":197476,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","ngg_post_thumbnail":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[38678],"class_list":{"0":"post-197475","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-south-africa","8":"tag-sanews","9":"entry"},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/www.myza.co.za\/press\/wp-content\/uploads\/2021\/08\/web-traffic-slows-down-r350-srd-application-process.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts\/197475","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/comments?post=197475"}],"version-history":[{"count":0,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts\/197475\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/media\/197476"}],"wp:attachment":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/media?parent=197475"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/categories?post=197475"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/tags?post=197475"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}