Over a period of three days the 5th Annual Retail Banking Africa will gather experts from the retail banking fraternity to discuss on the current trends in the sector brainstorming policies and procedures
\nJohannesburg, 25 June 2013: As Africa\u2019s key challenges in retail banking lie within delivering secured banking services, creating loyalty programs, exploring new opportunities for client service and serving the diversified population of the region; the 5th Retail Banking Africa 2013 will articulate an industrial roadmap with emphasis on mobile financial services, means of electronic payments, venturing with external financial institutions for tapping new avenues, financial investing in non-banking sectors.<\/p>\n
Over a period of three days this forum will gather experts from the retail banking fraternity to discuss on the current trends in the sector brainstorming policies and procedures, embedding a responsible banking culture, exploring opportunities to deliver financial inclusion providing the correct opportunity to learn about the best industry practises and develop strategies for a brighter future in African Retail Banking sector.<\/p>\n
The forum was inaugrated with an opening speech from the chairman, Jean Rey, Managing Director \u2013 Independent Director Financial Advisor at Forex For Africa, followed by the keynote speech delivered by Rajal Vaidya, Consumer Banking Director of Barclays Africa. This keynote entitled as \u201cThe Role of Retail Banking in Sustaining Pan-African Economic Growth\u201d, elaborated on the macro economics and dynamics of the African Banking Environment.<\/p>\n
The Regulatory Panel moderated by Jean Rey addressed how effective the current retail banking regulations are in adapting to a business transformation. Mohammed Iqbal Belath, Second Deputy Governor of Bank of Mauritius and Graham Prior, Manager: Financial Surveillance \u2013 FirstRand Group Treasury featured in this session, entitled as \u201cComplying with Retail Banking Policies Procedures\u201d.<\/p>\n
A dedicated session entitled as,\u201d Time for a Change: From Bricks Mortars to Retail Banking 2013\u2033, brainstormed on the future scope of retail banking focusing on transforming the business from a legacy model to a futuristic model, being more innovative, developing a client-centric banking model and effectively shifting the branch banking model to a branch less banking model across customer markets. This session was presented by Yolande Van Wyk, Chief Executive Officer of FNB eWallets Solutions at First National Bank.<\/p>\n
An exclusive CEO PANEL, entitled as \u201cCrafting a Pan-African Retail Distribution Strategy: Expanding Footprints\u201d, focused on the way forward for African retail banking as its prime functions to operate significantly into the growth of the region\u2019s economy. The CEO panellists participating in this session were Ashraf Esmael from Bramer Bank, Inaete Merali from Moza Banco SA, Sanjeev Anand, Managing Director and Chief Executive Officer at Banque Commerciale du Rwanda and Brett Van Aswegen, , Managing Director: Cards \u2013 AFB.<\/p>\n
Krish N, Global Practice Head at 3i Infotech, in his presentation titled as \u201d Innovation across Branchless Banking\u201d, explained the importance of innovative technological solutions to a futuristic branch-less banking option in developed and emerging markets. The need to deliver efficiency through remodelling of retail banking business models, was addressed by Zahid Mustafa, Regional Consumer Banking Director: East and West Africa at Barclays Africa. Funwa Akinmade, Head of Retail Liabilities at Union Bank of Nigeria Plc, explained the scope of capitalizing growth on core product lines through an effective bundling strategy.<\/p>\n
Dealing with the customer\u2019s channel of choice by enabling end to end transactions through standardization and maintaining consistency in customer experience across all delivery channels, was brainstormed by Brian Duguid, Managing Executive: Nedbank Integrated Channels \u2013 Nedbank Limited in his presentation. Andrea Prazakova, Group Head \u2013 Retail SME Banking \u2013 ABC Holdings Limited (BancABC) explained the importance of redesigning the process flow to improve customer satisfaction.<\/p>\n
The GURU PANEL, entitled as \u201cGrowth Proposition \u2013 Developing Cutting Edge Retail Banking Services\u201d focused on the need to change the region\u2019s banking practices and strategies according to the current banking structure. This session was joined by six panellists such as Zahid Mustafa, Regional Consumer Banking Director of East and West Africa at Barclays Africa; Andrea Prazakova, Group Head of Retail SME Banking at ABC Holdings Limited (BancABC); Sandeep Sharma, Head of Retail Banking at Fina Bank; Kashif Naeem, Executive Vice President Group Head \u2013 Retail and Microfinance at Bank of Khartoum; Craig Smee, Head of Social Media Communication: Retail Marketing at Nedbank Limited and Keriri Muya, Director \u2013 ICT Operations at Family Bank Ltd.<\/p>\n
Tomorrow, second day of the forum will witness presentations from Kenya Commercial Bank Ltd, Access Prepaid Worldwide \u2013 A MasterCard Company, Standard Bank Africa, Sterling Bank Plc, Standpoint Financial Services.<\/p>\n
B Ravi Teja, Vice President of Global Consulting at Nihilent, will provide a futuristic view of retail banking practices through mass communication, technical advancements and use on social media in his presentation titled as \u201cRetail Banking in the Future\u201d.
\nNihilent is the Silver Sponsor of this forum, along with 3i Infotech as the Associate Sponsor and G4S and MicroStrategy as Exhibitors.<\/p>\n
Panel discussions entitled as \u201cBanking is Necessary, Banks are Not! \u2013 Getting the Best out of Financial Services\u201d and
\n\u201d Capturing the Unbanked Population \u2013 Lessons learnt from MNOs\u201d, will be featured on the second day involving industry experts such as Hemmanth Singh, Managing Executive: mCommerce \u2013 Vodacom, Brian Richardson, Managing Director \u2013 WIZZIT, Megan Harrison, , Client Experience Executive \u2013 SA Taxi Financial Holdings (Pty) Ltd Marc Joubert, , Head of Financial Services Marketing \u2013 JD Group and many others.<\/p>\n
The third day of this forum will be dedicated to a day long post conference workshop. The two workshops entitled as \u201cChannel diversification in order to strategies for optimizing financial inclusion\u201d and \u201cIncreasing customer satisfaction in the African retail banking sector\u201d. John Aldridge | Retail Banking Payments Specialist, will be conducting both the workshops combining methodologies of elaborating theory knowledge by casestudies, group exercises and interactive discussions.<\/p>\n
For more insight on this forum and more information kindly send a mail to mohor.mukherjee@flrminggulf.com<\/p>\n
Media Contact:
\nMohor Mukherjee
\nE: mohor.mukherjee@flrminggulf.com
\nT: + 971 4609 1570
\nF: +971 4609 1589<\/p>\n
URL<\/strong>: http:\/\/www.fleminggulf.com\/conferenceview\/5th-Annual-Retail-Banking-Africa-2013\/434<\/a> Author: Mohor Mukherjee<\/strong> from Fleming Gulf<\/a>. Originally distributed by MyPR.co.za<\/a>.<\/strong><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" Over a period of three days the 5th Annual Retail Banking Africa will gather experts from the retail banking fraternity to discuss on the current trends in the sector brainstorming policies and procedures Johannesburg, 25 June 2013: As Africa\u2019s key challenges in retail banking lie within delivering secured banking services, creating loyalty programs, exploring new […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","ngg_post_thumbnail":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[3257,1452],"class_list":{"0":"post-20721","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-south-africa","7":"tag-mypr","8":"tag-public-relations","9":"entry"},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts\/20721","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/comments?post=20721"}],"version-history":[{"count":0,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts\/20721\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/media?parent=20721"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/categories?post=20721"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/tags?post=20721"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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