{"id":218144,"date":"2022-03-02T13:17:11","date_gmt":"2022-03-02T11:17:11","guid":{"rendered":"https:\/\/mypr.co.za\/?p=113473"},"modified":"2022-03-02T13:17:11","modified_gmt":"2022-03-02T11:17:11","slug":"my-smart-city-empowers-residents-to-accelerate-positive-service-delivery-turnaround-in-ethekwini","status":"publish","type":"post","link":"https:\/\/www.myza.co.za\/press\/my-smart-city-empowers-residents-to-accelerate-positive-service-delivery-turnaround-in-ethekwini\/","title":{"rendered":"My Smart City Empowers Residents to Accelerate Positive Service Delivery Turnaround in eThekwini"},"content":{"rendered":"<aside class=\"scaip scaip-1 \">\n<aside id=\"republication_tracker_tool-2\" class=\"republication_tracker_tool clearfix\">\n<h5 class=\"adtitle\">Republish for Free<\/h5>\n<div class=\"license\">\n<p><button name=\"Republish This Story\" id=\"cc-btn\" class=\"republication-tracker-tool-button\">Republish This Story<\/button><\/p>\n<p><a class=\"license\" rel=\"noreferrer license noopener\" target=\"_blank\" href=\"http:\/\/creativecommons.org\/licenses\/by-nd\/4.0\/\"><img decoding=\"async\" alt=\"Creative Commons License\" class=\"lazyload\" src=\"http:\/\/www.myza.co.za\/press\/wp-content\/uploads\/2022\/03\/my-smart-city-empowers-residents-to-accelerate-positive-service-delivery-turnaround-in-ethekwini.png\"><\/a><\/p>\n<p><img decoding=\"async\" alt=\"Creative Commons License\" src=\"http:\/\/www.myza.co.za\/press\/wp-content\/uploads\/2022\/03\/my-smart-city-empowers-residents-to-accelerate-positive-service-delivery-turnaround-in-ethekwini.png\"><\/div>\n<div class=\"message\">\n<p>Republish our articles for free, online or in print, under a Creative Commons license.<\/p>\n<\/div>\n<\/aside>\n<\/aside>\n<p><strong>eThekwini, 21 February 2022:&nbsp;<\/strong>eThekwini residents can now become involved in ensuring their metro improves its status as a clean, desirable residential, leisure and business location.<\/p>\n<p>Local residents in eThekwini can help speed up the resolution of service delivery issues \u2013 such as potholes, water and power outages \u2013 by logging infrastructure and service delivery problems on&nbsp;<strong>My Smart City<\/strong>. The free and independent platform places citizens in the driving seat to log, monitor and track issues and is available on the&nbsp;<a href=\"https:\/\/apps.apple.com\/za\/app\/mysmart-city\/id1555236570?utm_medium=public_relations&amp;utm_campaign=ekurhuleni_tshwane&amp;utm_term=sept&amp;utm_content=apple_store\">Apple App Store<\/a>,&nbsp;&nbsp;<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=net.acumensoft.mysmartcityapp&amp;hl?utm_medium=public_relations&amp;utm_campaign=ekurhuleni_tshwane&amp;utm_term=sept&amp;utm_content=play_store\">Google Play Store<\/a>&nbsp;or via the&nbsp;<strong>My Smart City<\/strong>&nbsp;<a href=\"https:\/\/mysmart.city\/home\/citizens%20?utm_medium=public_relations&amp;utm_campaign=ekurhuleni_tshwane&amp;utm_term=sept&amp;utm_content=website_homepage\">Website<\/a>.<\/p>\n<p>The&nbsp;<strong>My Smart City<\/strong>&nbsp;platform was built by Acumen Software, global experts in software solutions and it has been successfully launched in Johannesburg, Cape Town, Tshwane and Ekurhuleni.<\/p>\n<p><strong><em>\u201cWe are delighted to roll-out the MySmartCity platform in eThekwini. In spite of the social unrest in July 2021, there are exciting and positive developments in the metro and we are thrilled to be part of providing residents with a platform where they can share their service delivery issues, track and monitor progress and see issues resolved expeditiously,\u201d&nbsp;<\/em><\/strong>says CEO of Acumen Software, Joao Zoio.&nbsp;<strong><em>&nbsp;<\/em><\/strong><\/p>\n<p>Johannesburg and Cape Town residents who have logged service delivery issues on&nbsp;<strong>My Smart City<\/strong>&nbsp;have seen a&nbsp;three to fourfold improvement in turnaround times.&nbsp;The improved resolution times are due to&nbsp;<strong>My Smart City\u2019s<\/strong>&nbsp;dedicated&nbsp;dispatch centre that ensures issues are being directed to the correct municipal channel. The dispatch centre also follows up on behalf of residents, as well as with City officials responding to focused calls being logged by&nbsp;<strong>My Smart City<\/strong>.<\/p>\n<p>The&nbsp;<strong>My Smart City<\/strong>&nbsp;team have also added a new social feed to the app, which brings razor sharp focus to what is happening within an area. Citizens can engage and share current affairs within their communities as well as extract information around power outages, load shedding schedules, water outages, road closures, and stay updated with community alerts specific to where they reside.<\/p>\n<p><strong><em>\u201cFor the first time South African citizens have open visibility of service delivery issues that have been reported. As registration numbers on the platform grow, so the citizens voice will become more powerful. The unity of citizens through one channel has a direct impact on the upliftment and repair of their city\u2019s infrastructure and public spaces,\u201d&nbsp;<\/em><\/strong>says Kennedy Mogotsi, COO of Acumen Software.<\/p>\n<p>eThekwini residents can now log issues such as:<\/p>\n<ul>\n<li>Interrupted water supply;<\/li>\n<li>Electricity outages or problems with electricity supply;<\/li>\n<li>Street light repairs and outages<\/li>\n<li>Waste and garbage removal;<\/li>\n<li>Maintenance of roads and repairs of potholes;<\/li>\n<li>Requests to clean streets and public spaces; and more\u2026<\/li>\n<\/ul>\n<p><strong>With the new social feed, residents can now:<\/strong><\/p>\n<ul>\n<li>View, engage with and share neighbourhood announcements<\/li>\n<li>Gain insights into scheduled and unplanned community outages and alerts<\/li>\n<li>Connect and follow neighbours, influential people and municipal leadersWhile the <strong>My Smart City<\/strong>&nbsp;teams are not responsible for the execution of resolving service delivery issues directly, their dedicated dispatch and support teams escalate issues to the City\u2019s service providers for resolution.&nbsp;<strong>My Smart City<\/strong>&nbsp;lifts the burden from the citizen having to call into call centres and have to follow up on their reported matters. The easy-to-use and transparent platform gives citizens a voice and promotes accountability through technology.<\/li>\n<\/ul>\n<p><em>&nbsp;<\/em><strong><em>\u201cMany historical systems used by municipalities are seen as voids and pacifiers where complaints get lost, buried and forgotten about. My Smart City escalates and pushes for resolution of issues through our Dispatch Centre, and leverages media pressure with the publication of statistics on the City\u2019s service performance,\u201d<\/em><\/strong><em>&nbsp;concludes Zoio.&nbsp;<\/em><\/p>\n<p><strong>My Smart City<\/strong>&nbsp;calls on eThekwini residents to download, register and start easily logging issues in their areas. Join the other thousands of citizens who now have a voice through a platform owned by them that generates real action and meaningful change.<\/p>\n<p>In time, residents will be able to source private services, manage crowd-funding initiatives and gain access to community social and sporting events.<\/p>\n<figure id=\"attachment_113474\" aria-describedby=\"caption-attachment-113474\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/mypr.co.za\/?attachment_id=113474\"><img loading=\"lazy\" decoding=\"async\" alt width=\"1250\" height=\"833\" data-sizes=\"(max-width: 1250px) 100vw, 1250px\" class=\"wp-image-113474 size-large lazyload\" src=\"http:\/\/www.myza.co.za\/press\/wp-content\/uploads\/2022\/03\/my-smart-city-empowers-residents-to-accelerate-positive-service-delivery-turnaround-in-ethekwini-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-113474 size-large\" src=\"http:\/\/www.myza.co.za\/press\/wp-content\/uploads\/2022\/03\/my-smart-city-empowers-residents-to-accelerate-positive-service-delivery-turnaround-in-ethekwini-1.png\" alt width=\"1250\" height=\"833\"><\/a><figcaption id=\"caption-attachment-113474\" class=\"wp-caption-text\">MySmartCity new social feed<\/figcaption><\/figure>\n<p><strong><\/strong><strong>Video:<\/strong> My Smart City Empowers Residents to Accelerate Positive Service Delivery Turnaround in eThekwini:<\/p>\n<p><a href=\"http:\/\/mypr.co.za\/save-with-myprs-monthly-flat-fee\/\">CLICK HERE to submit your press release to MyPR.co.za<\/a>.<\/p>\n<p><strong>More Info on My Smart City Empowers Residents to Accelerate Positive Service Delivery Turnaround in eThekwini here:<\/strong> <a href=\"https:\/\/mysmart.city\/home\/citizens\" target=\"_blank\" rel=\"nofollow noopener\">https:\/\/mysmart.city\/home\/citizens<\/a><br \/><strong>Twitter<\/strong>:<br \/><strong>Facebook<\/strong>:<\/p>\n<div class=\"entry-pagination pagination\">Pages: <span class=\"post-page-numbers current\"><span class=\"screen-reader-text\">Page <\/span>1<\/span> <a href=\"https:\/\/mypr.co.za\/my-smart-city-empowers-residents-to-accelerate-positive-service-delivery-turnaround-in-ethekwini\/2\/\" class=\"post-page-numbers\"><span class=\"screen-reader-text\">Page <\/span>2<\/a><\/div>\n<p><a href=\"https:\/\/mypr.co.za\">Source: MyPR.co.za<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Republish for Free Republish This Story Republish our articles for free, online or in print, under a Creative Commons license. eThekwini, 21 February 2022:&nbsp;eThekwini residents can now become involved in ensuring their metro improves its status as a clean, desirable residential, leisure and business location. Local residents in eThekwini can help speed up the resolution [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":218145,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","ngg_post_thumbnail":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[3331,18,3332,9021],"tags":[3257],"class_list":{"0":"post-218144","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-cape-town","8":"category-durban","9":"category-johannesburg-south-africa","10":"category-mypr","11":"tag-mypr","12":"entry"},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/www.myza.co.za\/press\/wp-content\/uploads\/2022\/03\/my-smart-city-empowers-residents-to-accelerate-positive-service-delivery-turnaround-in-ethekwini.png","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts\/218144","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/comments?post=218144"}],"version-history":[{"count":0,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts\/218144\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/media\/218145"}],"wp:attachment":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/media?parent=218144"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/categories?post=218144"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/tags?post=218144"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}