{"id":226225,"date":"2022-05-17T13:46:09","date_gmt":"2022-05-17T11:46:09","guid":{"rendered":"https:\/\/mypr.co.za\/?p=116036"},"modified":"2022-05-17T13:46:09","modified_gmt":"2022-05-17T11:46:09","slug":"nedbank-accelerates-rollout-of-new-branch-concepts-on-the-back-of-positive-client-responses","status":"publish","type":"post","link":"https:\/\/www.myza.co.za\/press\/nedbank-accelerates-rollout-of-new-branch-concepts-on-the-back-of-positive-client-responses\/","title":{"rendered":"Nedbank accelerates rollout of new branch concepts on the back of positive client responses"},"content":{"rendered":"<aside class=\"scaip scaip-1 \">\n<aside id=\"republication_tracker_tool-2\" class=\"republication_tracker_tool clearfix\">\n<h5 class=\"adtitle\">Republish for Free<\/h5>\n<div class=\"license\">\n<p><button name=\"Republish This Story\" id=\"cc-btn\" class=\"republication-tracker-tool-button\">Republish This Story<\/button><\/p>\n<p><a class=\"license\" rel=\"noreferrer license noopener\" target=\"_blank\" href=\"http:\/\/creativecommons.org\/licenses\/by-nd\/4.0\/\"><img decoding=\"async\" alt=\"Creative Commons License\" class=\"lazyload\" src=\"http:\/\/www.myza.co.za\/press\/wp-content\/uploads\/2022\/05\/nedbank-accelerates-rollout-of-new-branch-concepts-on-the-back-of-positive-client-responses.png\"><\/a><\/p>\n<p><img decoding=\"async\" alt=\"Creative Commons License\" src=\"http:\/\/www.myza.co.za\/press\/wp-content\/uploads\/2022\/05\/nedbank-accelerates-rollout-of-new-branch-concepts-on-the-back-of-positive-client-responses.png\"><\/div>\n<div class=\"message\">\n<p>Republish our articles for free, online or in print, under a Creative Commons license.<\/p>\n<\/div>\n<\/aside>\n<\/aside>\n<figure id=\"attachment_116037\" aria-describedby=\"caption-attachment-116037\" class=\"wp-caption alignleft\"><a href=\"https:\/\/mypr.co.za\/?attachment_id=116037\"><img loading=\"lazy\" decoding=\"async\" alt width=\"300\" height=\"200\" class=\"wp-image-116037 size-thumbnail lazyload\" src=\"http:\/\/www.myza.co.za\/press\/wp-content\/uploads\/2022\/05\/nedbank-accelerates-rollout-of-new-branch-concepts-on-the-back-of-positive-client-responses.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-116037 size-thumbnail\" src=\"http:\/\/www.myza.co.za\/press\/wp-content\/uploads\/2022\/05\/nedbank-accelerates-rollout-of-new-branch-concepts-on-the-back-of-positive-client-responses.jpg\" alt width=\"300\" height=\"200\"><\/a><figcaption id=\"caption-attachment-116037\" class=\"wp-caption-text\">Photo: Nedbank supplied<\/figcaption><\/figure>\n<p>\u2022 Over 90% of branch visitors satisfied with services<br \/>\u2022 More than 100 branch reformats planned for 2022<\/p>\n<p>A year ago, Nedbank took the bold step of reimagining the way its clients bank when it began the rollout of its new bank branches, which combine the ease and convenience of digital self-service with access to personal attention from professional Nedbank staff if required.<\/p>\n<p>The reimagined Nedbank branches provide clients with a choice of three distinct service zones, offering self-service, staff-assisted service or expert money advice. According to Werner Terblanche, Managing Executive: Nedbank Integrated Channels, this approach seems to be resonating with the bank\u2019s clients. Insights gathered from clients on their experience of the reimagined branches indicate a high level of satisfaction, with over 90% saying that they found it easy or very easy to complete transactions.<\/p>\n<p>\u201cNedbank introduced these new branches in response to the changing needs of our clients,\u201d Terblanche explains, \u201cand all feedback points to high levels of client appreciation of the new formats, which give them the flexibility of a \u2018hybrid\u2019 service approach, effectively allowing them to choose how they want to engage with us.\u201d<\/p>\n<p>Terblanche says that one of the feature\u2019s fast gaining momentum is the easy appointment booking system. \u201cOur clients are able to use their Nedbank Money app or Nedbank Online Banking to pre-book a date and time with a branch consultant,\u201d Terblanche explains, \u201cmeaning that they don\u2019t have to wait in a queue to get face-to-face financial guidance or assistance with a complex issue or query that they are unable to resolve themselves.\u201d<\/p>\n<p>He explains that, for many Nedbank customers, a visit to one of the new Nedbank branches can also be quite educational, because the policy of branch staff is to guide clients through the digital processes, rather than completing their transactions for them. \u201cThe aim is to empower our clients with the knowledge and tools to do their banking, and better manage their money with trained staff on hand to guide them, in so doing avoiding the trip to the branch in future should they so wish.\u201d<\/p>\n<p>Further insights showed that one of the main reasons most clients have for visiting a branch is to collect their bank cards. This, despite Nedbank still providing various other ways for cards to be received. \u201cMany of our clients still feel more confident collecting their new or replacement cards in person,\u201d Terblanche says, \u201cso our revamped branches make this process quicker and more convenient for them.\u201d<\/p>\n<p>The branches offer self-service card dispensing kiosks that instantly issue clients with their new Nedbank card. Card collection lockers are also being placed in the main Nedbank branches, allowing clients to arrange collection of their new or reissued Nedbank cards without having to queue.<\/p>\n<p>The enhanced branch experiences form part of Nedbank\u2019s broader commitment to make convenient, choice-based banking services available to people and communities across South Africa. \u201cWe are working to extend our reach to all communities in SA and we recognise that we have to meet our clients by making banking simple and convenient for them,\u201d he says, \u201cso in addition to these reimagined branches, we are also steadily growing our network of workplace and mobile community bankers to take our banking services directly to our clients. In addition, our partnerships with Boxer, Cashbuild, Hinterland and other retailers ensures our clients have many other convenient points of access to meet their banking servicing needs and we look grow this even further over time.\u201d<\/p>\n<p>Given the positive client response to the Nedbank branches that have already undergone the transformation, Terblanche says that the bank is now rolling out the revised format to all its branches. \u201cFor 2022, we have set ourselves a target of over 100 branch reformats, which means we intend completing between 15 and 20 branches every month during the second half of this year,\u201d he says, \u201cwhile it\u2019s an ambitious undertaking, it\u2019s an investment that we are confident will enhance the banking experience of our clients.<\/p>\n<p><a href=\"http:\/\/mypr.co.za\/contact\/featured\/\">CLICK HERE to submit your press release to MyPR.co.za<\/a>.<\/p>\n<p> <span class=\"post-views-icon dashicons dashicons-chart-bar\"><\/span> <span class=\"post-views-label\">Press Release Views:<\/span> <span class=\"post-views-count\">63<\/span> <\/p>\n<div class=\"entry-pagination pagination\">Pages: <span class=\"post-page-numbers current\"><span class=\"screen-reader-text\">Page <\/span>1<\/span> <a href=\"https:\/\/mypr.co.za\/nedbank-accelerates-rollout-of-new-branch-concepts-on-the-back-of-positive-client-responses\/2\/\" class=\"post-page-numbers\"><span class=\"screen-reader-text\">Page <\/span>2<\/a><\/div>\n<p><a href=\"https:\/\/mypr.co.za\">Source: MyPR.co.za<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Republish for Free Republish This Story Republish our articles for free, online or in print, under a Creative Commons license. Photo: Nedbank supplied \u2022 Over 90% of branch visitors satisfied with services\u2022 More than 100 branch reformats planned for 2022 A year ago, Nedbank took the bold step of reimagining the way its clients bank [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":226226,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","ngg_post_thumbnail":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[9021,1],"tags":[3257],"class_list":{"0":"post-226225","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-mypr","8":"category-south-africa","9":"tag-mypr","10":"entry"},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/www.myza.co.za\/press\/wp-content\/uploads\/2022\/05\/nedbank-accelerates-rollout-of-new-branch-concepts-on-the-back-of-positive-client-responses.png","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts\/226225","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/comments?post=226225"}],"version-history":[{"count":0,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts\/226225\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/media\/226226"}],"wp:attachment":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/media?parent=226225"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/categories?post=226225"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/tags?post=226225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}