{"id":232717,"date":"2022-07-29T08:16:28","date_gmt":"2022-07-29T06:16:28","guid":{"rendered":"https:\/\/mypr.co.za\/?p=119050"},"modified":"2022-07-29T08:16:28","modified_gmt":"2022-07-29T06:16:28","slug":"cem-africa-announces-more-international-cx-perts-for-speaker-line-up-in-august","status":"publish","type":"post","link":"https:\/\/www.myza.co.za\/press\/cem-africa-announces-more-international-cx-perts-for-speaker-line-up-in-august\/","title":{"rendered":"CEM Africa announces more international CX-perts for speaker line-up in August"},"content":{"rendered":"<aside class=\"scaip scaip-1 \">\n<aside id=\"republication_tracker_tool-2\" class=\"republication_tracker_tool clearfix\">\n<h5 class=\"adtitle\">Republish for Free<\/h5>\n<div class=\"license\">\n<p><button name=\"Republish This Story\" id=\"cc-btn\" class=\"republication-tracker-tool-button\">Republish This Story<\/button><\/p>\n<p><a class=\"license\" rel=\"noreferrer license noopener\" target=\"_blank\" href=\"http:\/\/creativecommons.org\/licenses\/by-nd\/4.0\/\"><img decoding=\"async\" alt=\"Creative Commons License\" class=\"lazyload\" src=\"http:\/\/www.myza.co.za\/press\/wp-content\/uploads\/2022\/07\/cem-africa-announces-more-international-cx-perts-for-speaker-line-up-in-august.png\"><\/a><\/p>\n<p><img decoding=\"async\" alt=\"Creative Commons License\" src=\"http:\/\/www.myza.co.za\/press\/wp-content\/uploads\/2022\/07\/cem-africa-announces-more-international-cx-perts-for-speaker-line-up-in-august.png\"><\/div>\n<div class=\"message\">\n<p>Republish our articles for free, online or in print, under a Creative Commons license.<\/p>\n<\/div>\n<\/aside>\n<\/aside>\n<figure id=\"attachment_119051\" aria-describedby=\"caption-attachment-119051\" class=\"wp-caption alignleft\"><a href=\"https:\/\/mypr.co.za\/?attachment_id=119051\"><img loading=\"lazy\" decoding=\"async\" alt width=\"300\" height=\"200\" class=\"wp-image-119051 size-thumbnail lazyload\" src=\"http:\/\/www.myza.co.za\/press\/wp-content\/uploads\/2022\/07\/cem-africa-announces-more-international-cx-perts-for-speaker-line-up-in-august.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-119051 size-thumbnail\" src=\"http:\/\/www.myza.co.za\/press\/wp-content\/uploads\/2022\/07\/cem-africa-announces-more-international-cx-perts-for-speaker-line-up-in-august.jpg\" alt width=\"300\" height=\"200\"><\/a><figcaption id=\"caption-attachment-119051\" class=\"wp-caption-text\">Up close and personal with real use cases, challenges and solutions Photo: CEM Africa Summit<\/figcaption><\/figure>\n<p>Already known for connecting the CX sector\u2019s biggest, best and brightest and sharing their success stories, the organisers of the CEM Africa Summit have announced the names of more experts who have not been featured on the speaker line-up of this long-running specialised CX* gathering before.<\/p>\n<p>*CX = customer experience<\/p>\n<p>The tenth edition of CEM Africa will return as an in person event in Cape Town from 23\u201324 August 2022. \u201cCEM AFRICA is about getting real and separating true value from perceived,\u201d says Shannon Mackrill, co-founder of the event, \u201cthe customer experience must be elevated, and to do so, we need to drive ROI, but first buy-in from the ultimate decision-maker is needed.\u201d<\/p>\n<p>He continues: \u201cAfter a period of virtual events, we are back with improved networking, matchmaking and opportunities to share with and learn from some of the brightest CX minds and practitioners in person, and we are thrilled with our line-up, particularly the new speakers\u201d.<\/p>\n<p>New CX-perts on stage<br \/>\u201cAlready pioneers in their respective industries and fields, locally and internationally\u201d, says Mackrill, \u201cthe new names on our August agenda represent a wide variety of sectors, from car manufacturers, global consumer brands and financial services to specialised technology and CX forerunners and leading tourism organisations in the public sector\u201d.<\/p>\n<p>This list includes the Western Cape Government Department of Economic Development and Tourism, Nestl\u00e9, Old Mutual, Standard Bank, Nissan, Sanlam, PNB Paribas, SA Taxi, Global Voice of #CX and The CX Group (the full list of new speakers appears below).<\/p>\n<p>Two-day expo and key content<br \/>The latest edition of CEM Africa will gather more than 1000 delegates, including some of the brightest minds from hugely successful brands, such as Discovery, Checkers, Hollard, AVBOB, FNB, Mr Price and TFG, and many keen entrepreneurs and start-ups whose companies will also become household names in the near future.<\/p>\n<p>The event features a two-day expo combined with key content, covering everything from personalisation, automation, AR\/VR and machine learning, retention and customer journeys to data:<\/p>\n<p>\u2013 Day 1, 23 August: A full day of educational workshops, which are targeted sessions hosted by industry specialists and their end users to bring delegates up close and personal with real use cases, challenges and solutions.<\/p>\n<p>\u2013 Day 2, 24 August: A conference featuring keynotes and panel discussions by leaders and CX-perts, including Vodacom, Superbalist, McDonald\u2019s and Dischem.<\/p>\n<p>CEM Africa\u2019s brand new local and international speakers include:<\/p>\n<p>\u2022 Yugeshree Frylinck, Local CXPA Chapter Lead, The CX Group<br \/>\u2022 Rashid Toefy, Deputy Director General, Western Cape Government Department of Economic Development and Tourism<br \/>\u2022 Nancy Moodley, Head of Customer Experience, Digital and CRM, Nissan<br \/>\u2022 Maroba Maduma, Chief Customer Service Officer, SA Taxi<br \/>\u2022 Neshica Naidu, Chief Customer Officer | Old Mutual Corporate, Old Mutual Limited<br \/>\u2022 Lynton Peters, Founder and CEO, One Cart<br \/>\u2022 Saint Francis Tohlang, Director Public Affairs and Corporate Communications, Nestl\u00e9<br \/>\u2022 Lihle Dlamini, Chief Marketing Officer, Eastern Cape Parks Tourism Agency<br \/>\u2022 Philip Moepya, Group Head Experience Design, Standard Bank<br \/>\u2022 Anthea Williams, Customer Experience Manager, Sanlam Reality<br \/>\u2022 Mandisa Makubalo, Founder and Managing Director, Unlimited Experiences<br \/>\u2022 Maritza Curry, Head of Data, BNP Paribas Personal Finance<br \/>\u2022 Hannah Sadiki, CEO, Bidvest Financial Services<br \/>\u2022 Dennis Wakabayashi, Chief Collaborator, Global Voice of #CX, Team Wakabayashi<br \/>\u2022 Dino Bernicchi, Head of Machine Learning, HomeChoice International PLC<br \/>\u2022 Ivy Ikpeme-Mbakwem, Chief Experience Officer, Africa Prudential PLC<br \/>\u2022 Andrew Bourne, Regional Manager Africa, Zoho<br \/>\u2022 Siva Pather, Managing Director, NICE Systems<br \/>\u2022 Brett Butler, Country Manager, Avaya<br \/>\u2022 Stefan Grieben, CEO, Novomind<br \/>\u2022 Reynhardt Uys, Chief Experience Officer, Immersion Group Insider<br \/>\u2022 Ismail Dawjee, Head of Experience Design, Immersion Group<br \/>\u2022 Alistair Freeman, CEO, Freshtech Africa<br \/>\u2022 Gary Cameron, Customer Engagement Solutions Specialist, Avaya<\/p>\n<p>CEM Africa is also welcoming back many event favourites to share their experience, including:<\/p>\n<p>\u2022 Qaalfa Dibeehi, Dean of Customer Experience Leadership, Majid Al Futtaim<br \/>\u2022 Anton De Wet, Chief Client Officer, Nedbank<br \/>\u2022 Amanda Reekie, Founding Director and CEO, ovatoyou<br \/>\u2022 Julia Ahlfeldt, Customer Experience Strategist and Business Advisor, Julia Ahlfeldt CX Consulting<br \/>\u2022 Charlie Stewart, CEO, Rogerwilco<br \/>\u2022 Janine George, CPTO, Carrol Boyes<br \/>\u2022 Kamohelo Potloane, CX Officer, Rand Water<br \/>\u2022 Lynne Blignaut, Group Loyalty and Customer Rewards, Dischem<br \/>\u2022 Shaun Edmeston, Director of Customer Experience, ABSA Group<br \/>\u2022 Mumbi Odame, Head of Customer Experience and Design, Rand Merchant Bank<br \/>\u2022 Wendy Houlson, Group CX Service Manager, Spar Group<br \/>\u2022 Errol Van Graan, Chief Officer Customer Operations, Vodacom<br \/>\u2022 Moses Duma, Head Group Customer Experience Strategy, Old Mutual Limited<br \/>\u2022 Brenda Zuma, Customer Service and Operations Manager, Superbalist<br \/>\u2022 Vincent Viviers, Head Ecommerce, Pick n Pay<br \/>\u2022 Simon Hartley, Lead Exec, Delivery services, Group Ecommerce, Massmart<\/p>\n<p>Leading industry support<br \/>CEM Africa can once again count on specialised industry support for this year\u2019s edition. NICE systems is the lead sponsor; Avaya and Novomind AG are diamond sponsors; Zoho boasts platinum status; the gold sponsors include The Immersion Group, Lifesize, QConnect, Freshworks, Freshtech and Everlytic; Rogerwilco and Insider have silver partnership status, while Moengage are bronze sponsors.<\/p>\n<p>The media partners for the event are Bizcommunity, Hypertext, Media Xpose and Retail Brief Africa.<\/p>\n<p>How to join them?<br \/>Download the CEM Africa agenda and register to attend on the event website.<\/p>\n<p>About CEM Africa<br \/>CEM Africa is the largest CX event on the continent and is organised by Kinetic Events, which is a partner of The Vuka Group (formerly Clarion Events Africa).<\/p>\n<p>Dates and location:<br \/>Dates: 23\u201324 August 2022<br \/>Venue: Century City Conference Centre, Cape Town<\/p>\n<p><a href=\"http:\/\/mypr.co.za\/contact\/featured\/\">CLICK HERE to submit your press release to MyPR.co.za<\/a>.<\/p>\n<p> <span class=\"post-views-icon dashicons dashicons-chart-bar\"><\/span> <span class=\"post-views-label\">Press Release Views:<\/span> <span class=\"post-views-count\">196<\/span> <\/p>\n<div class=\"entry-pagination pagination\">Pages: <span class=\"post-page-numbers current\"><span class=\"screen-reader-text\">Page <\/span>1<\/span> <a href=\"https:\/\/mypr.co.za\/cem-africa-announces-more-international-cx-perts-for-speaker-line-up-in-august\/2\/\" class=\"post-page-numbers\"><span class=\"screen-reader-text\">Page <\/span>2<\/a><\/div>\n<p><a href=\"https:\/\/mypr.co.za\">Source: MyPR.co.za<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Republish for Free Republish This Story Republish our articles for free, online or in print, under a Creative Commons license. Up close and personal with real use cases, challenges and solutions Photo: CEM Africa Summit Already known for connecting the CX sector\u2019s biggest, best and brightest and sharing their success stories, the organisers of the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":232718,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","ngg_post_thumbnail":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[3331,9021],"tags":[3257],"class_list":{"0":"post-232717","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-cape-town","8":"category-mypr","9":"tag-mypr","10":"entry"},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/www.myza.co.za\/press\/wp-content\/uploads\/2022\/07\/cem-africa-announces-more-international-cx-perts-for-speaker-line-up-in-august.png","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts\/232717","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/comments?post=232717"}],"version-history":[{"count":0,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts\/232717\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/media\/232718"}],"wp:attachment":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/media?parent=232717"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/categories?post=232717"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/tags?post=232717"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}