{"id":234824,"date":"2022-08-22T17:06:36","date_gmt":"2022-08-22T15:06:36","guid":{"rendered":"https:\/\/mypr.co.za\/?p=120097"},"modified":"2022-08-22T17:06:36","modified_gmt":"2022-08-22T15:06:36","slug":"platform-approach-enabling-south-african-businesses-to-deliver-total-experience","status":"publish","type":"post","link":"https:\/\/www.myza.co.za\/press\/platform-approach-enabling-south-african-businesses-to-deliver-total-experience\/","title":{"rendered":"Platform approach enabling South African businesses to deliver Total Experience"},"content":{"rendered":"<aside class=\"scaip scaip-1 \">\n<aside id=\"republication_tracker_tool-2\" class=\"republication_tracker_tool clearfix\">\n<h5 class=\"adtitle\">Republish for Free<\/h5>\n<div class=\"license\">\n<p><button name=\"Republish This Story\" id=\"cc-btn\" class=\"republication-tracker-tool-button\">Republish This Story<\/button><\/p>\n<p><a class=\"license\" rel=\"noreferrer license noopener\" target=\"_blank\" href=\"http:\/\/creativecommons.org\/licenses\/by-nd\/4.0\/\"><img decoding=\"async\" alt=\"Creative Commons License\" class=\"lazyload\" src=\"http:\/\/www.myza.co.za\/press\/wp-content\/uploads\/2022\/08\/platform-approach-enabling-south-african-businesses-to-deliver-total-experience.png\"><\/a><\/p>\n<p><img decoding=\"async\" alt=\"Creative Commons License\" src=\"http:\/\/www.myza.co.za\/press\/wp-content\/uploads\/2022\/08\/platform-approach-enabling-south-african-businesses-to-deliver-total-experience.png\"><\/div>\n<div class=\"message\">\n<p>Republish our articles for free, online or in print, under a Creative Commons license.<\/p>\n<\/div>\n<\/aside>\n<\/aside>\n<p><a href=\"https:\/\/mypr.co.za\/?attachment_id=120098\"><img loading=\"lazy\" decoding=\"async\" alt width=\"300\" height=\"200\" class=\"alignleft wp-image-120098 size-thumbnail lazyload\" src=\"http:\/\/www.myza.co.za\/press\/wp-content\/uploads\/2022\/08\/platform-approach-enabling-south-african-businesses-to-deliver-total-experience.jpg\"><\/a><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-120098 size-thumbnail\" src=\"http:\/\/www.myza.co.za\/press\/wp-content\/uploads\/2022\/08\/platform-approach-enabling-south-african-businesses-to-deliver-total-experience.jpg\" alt width=\"300\" height=\"200\">Johannesburg, South Africa, Tuesday, August 22, 2022 \u2013 Today\u2019s digital environment is not only shaping the customer experience but is redefining the business landscape, Avaya will be highlighting to businesses this week at the CEM Africa Summit 2022.<\/p>\n<p>During the event, Avaya will demonstrate how communication channels in a dynamic economic environment must be integrated with advanced technologies like artificial intelligence (AI) to provide a total experience that delivers on employee and customer expectations. And that to do that, businesses must adapt a platform approach to their communications and collaboration technology.<\/p>\n<p>\u201cLocal businesses are searching for ways to deliver exactly what is needed by their customers at every interaction. For this to happen, companies must intentionally combine customer, employee, user, and multi-experience thinking. Individually, these approaches are no longer fit-for-purpose. Having them as an integrated offering, wrapped in AI-based intelligence, to deliver complete visibility of the experiential environment is critical for business advantage,\u201d said Brett Butler, Managing Director of Avaya in Southern Africa.<\/p>\n<p>\u201cThe traditional, monolithic applications of the past cannot achieve this \u2013 and neither can a wholesale public-cloud approach. Instead, businesses need an extensible platform, like Avaya OneCloud, which enables them to quickly compose experiences that address very specific use cases, very quickly.\u201d<\/p>\n<p>An example of this can be found in the way that AI is being rolled out at new types of scale with the Avaya OneCloud platform. With AI-based noise removal, Avaya users no longer have to worry about a dog barking in the background of an online meeting, or having the loudness of a contact centre environment impact the quality of a customer call.<\/p>\n<p>\u201cWhat\u2019s really interesting is how it\u2019s delivered. Instead of keeping the AI at the edge, and needing all sorts of compute power to enable it, we\u2019re delivering this feature from the cloud with the Avaya Media Processing Core. The AI technology continuously monitors the audio signal and removes any unwanted noises, and it\u2019s all done in the cloud, meaning you get a consistent experience whether you\u2019re using your super-powerful gaming laptop, or your average phone,\u201d explained Butler.<\/p>\n<p>Butler added that this is an example of Avaya OneCloud\u2019s ability to infuse AI into every experience, wherever it\u2019s needed. This unique capability is enabling Avaya\u2019s customers to compose entirely new use cases that serve specific customer and employee requirements.<\/p>\n<p>Butler and Avaya will be highlighting these capabilities at the CEM Africa Summit 2022, Africa\u2019s largest CX event set to take place in Cape Town from August 23 to 24. Butler joins an extensive local and international speaker line-up that will deliver all the freshest CX insights to the more than 1 000 delegates expected to attend this latest edition of CEM Africa.<\/p>\n<p><a href=\"http:\/\/mypr.co.za\/contact\/featured\/\">CLICK HERE to submit your press release to MyPR.co.za<\/a>.<\/p>\n<p> <span class=\"post-views-icon dashicons dashicons-chart-bar\"><\/span> <span class=\"post-views-label\">Press Release Views since 1 July 2022:<\/span> <span class=\"post-views-count\">86<\/span> <\/p>\n<div class=\"entry-pagination pagination\">Pages: <span class=\"post-page-numbers current\"><span class=\"screen-reader-text\">Page <\/span>1<\/span> <a href=\"https:\/\/mypr.co.za\/platform-approach-enabling-south-african-businesses-to-deliver-total-experience\/2\/\" class=\"post-page-numbers\"><span class=\"screen-reader-text\">Page <\/span>2<\/a><\/div>\n<p><a href=\"https:\/\/mypr.co.za\">Source: MyPR.co.za<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Republish for Free Republish This Story Republish our articles for free, online or in print, under a Creative Commons license. Johannesburg, South Africa, Tuesday, August 22, 2022 \u2013 Today\u2019s digital environment is not only shaping the customer experience but is redefining the business landscape, Avaya will be highlighting to businesses this week at the CEM [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":234825,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","ngg_post_thumbnail":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[3332,9021],"tags":[3257],"class_list":{"0":"post-234824","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-johannesburg-south-africa","8":"category-mypr","9":"tag-mypr","10":"entry"},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/www.myza.co.za\/press\/wp-content\/uploads\/2022\/08\/platform-approach-enabling-south-african-businesses-to-deliver-total-experience.png","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts\/234824","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/comments?post=234824"}],"version-history":[{"count":0,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts\/234824\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/media\/234825"}],"wp:attachment":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/media?parent=234824"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/categories?post=234824"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/tags?post=234824"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}