{"id":239972,"date":"2022-10-13T17:08:15","date_gmt":"2022-10-13T15:08:15","guid":{"rendered":"https:\/\/www.africa-newsroom.com\/press\/unifonic-announces-acquisition-of-sestek-further-diversifying-its-offerings-and-expanding-its-geographical-reach-as-a-leading-customer-engagement-company?lang=en"},"modified":"2022-10-13T17:08:15","modified_gmt":"2022-10-13T15:08:15","slug":"unifonic-announces-acquisition-of-sestek-further-diversifying-its-offerings-and-expanding-its-geographical-reach-as-a-leading-customer-engagement-company","status":"publish","type":"post","link":"https:\/\/www.myza.co.za\/press\/unifonic-announces-acquisition-of-sestek-further-diversifying-its-offerings-and-expanding-its-geographical-reach-as-a-leading-customer-engagement-company\/","title":{"rendered":"Unifonic Announces Acquisition of Sestek, Further Diversifying its Offerings and Expanding its Geographical Reach as a Leading Customer Engagement Company"},"content":{"rendered":"
\"Sestek\"<\/div>\n

<\/p>\n

The acquisition provides Unifonic with immediate access to Sestek’s (www.Sestek.com<\/a>) suite of cutting-edge “Conversational AI and Analytics” solutions and a strong base of existing clients and partners. Sestek’s offerings complement Unifonic, and the combined capabilities will result in a more holistic customer engagement offering to their global customers.<\/p>\n<\/p>\n

Unifonic, a leading Communications Platform as a Service (CPaaS) provider in the Middle East, announced today the acquisition of Sestek, an R&D-focused AI-powered conversational automation company. The transaction was closed on the 12th<\/sup> of October, 2022.<\/p>\n

Founded in 2000 with the goal of revolutionizing speech-tech, Sestek has developed a suite of AI-powered conversational solutions that empower companies to deliver a superior customer experience. Sestek’<\/span>s current customers include large enterprises (including banks and financial services), global contact center technology and business process outsourcing providers. The company has over 140 employees which includes a strong team of 100+ R&D and technology specialists. Unifonic and Sestek share a commitment to becoming the preferred customer engagement partner for leading businesses globally. Sestek is also a proud Gartner-recognized speech-tech vendor.<\/p>\n

Ahmed Hamdan, Unifonic Co-Founder and CEO<\/strong>, said, “<\/span>Unifonic and Sestek share an ongoing commitment to disrupting the fast-growing and evolving customer engagement space. Sestek’<\/span>s omnichannel and AI-powered conversational automation solutions significantly enhance Unifonic’<\/span>s product portfolio. With our combined technology and go-to-market capabilities, we will continue to deliver on our growth objectives, while effectively leveraging Sestek’<\/span>s capabilities across our clientele and strategic markets.”<\/p>\n

“We are excited to embark on this next phase of growth alongside the Unifonic team,” said Prof. Levent Arslan, Sestek Founder and CEO<\/strong>. “<\/span>We have been impressed by Unifonic’<\/span>s ability to rapidly scale its business while continuing to provide best-in-class, transformative CPaaS solutions for customers. We look forward to leveraging the combined capabilities of our platforms and go-to-market capabilities to provide enterprise-grade, omnichannel customer engagement technology solutions to a global clientele. Unifonic’<\/span>s recognition as one of the emerging markets’ <\/span>CPaaS leaders, backed by marquee investors including Softbank and Sanabil (a PIF company), will accelerate our market presence and growth.”<\/p>\n

Stefan Carlsson, Unifonic CFO<\/strong>, said, “<\/span>The acquisition of Sestek is a very logical and exciting next step in our growth trajectory, as we continue to expand our suite of customer engagement products and geographic reach. Sestek has delivered a strong financial performance with solid revenue and gross profit growth and the transaction is significantly value accretive to Unifonic’<\/span>s margins and balance sheet. We look forward to capitalizing on the combined market opportunities provided by this partnership.”<\/p>\n

Distributed by APO Group on behalf of Sestek.<\/i><\/p>\n

Contact:<\/strong>
\nBusra Mihci
\nbusra.mihci@piariletisim.com<\/a><\/p>\n<\/p>\n

Media files<\/b>
\"Sestek\"<\/a>
Download logo<\/a><\/div>\n

Source: Africa Newsroom – APO<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

The acquisition provides Unifonic with immediate access to Sestek’s (www.Sestek.com) suite of cutting-edge “Conversational AI and Analytics” solutions and a strong base of existing clients and partners. Sestek’s offerings complement Unifonic, and the combined capabilities will result in a more holistic customer engagement offering to their global customers. Unifonic, a leading Communications Platform as a Service […]<\/p>\n","protected":false},"author":1,"featured_media":239973,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","ngg_post_thumbnail":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[4584],"tags":[4585],"class_list":{"0":"post-239972","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-africa-news-2","8":"tag-apo","9":"entry"},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/www.myza.co.za\/press\/wp-content\/uploads\/2022\/10\/unifonic-announces-acquisition-of-sestek-further-diversifying-its-offerings-and-expanding-its-geographical-reach-as-a-leading-customer-engagement-company.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts\/239972","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/comments?post=239972"}],"version-history":[{"count":0,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/posts\/239972\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/media\/239973"}],"wp:attachment":[{"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/media?parent=239972"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/categories?post=239972"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.myza.co.za\/press\/wp-json\/wp\/v2\/tags?post=239972"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}