Improve chatbot adoption by integrating other channels: It wasn’t long ago when AI chatbots were a new technology, with analysts trying to predict how they might be used; but now you can hardly go onto a website without encountering one, says Brent Haumann, managing director at Striata Africa and Byron Wolff, digital product manager at Blue Turtle Technologies. The duo explains how to use them as part of your customer communication strategy.
Source: media update
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