Improve chatbot adoption by integrating other channels: It wasn't long ago when AI chatbots were a new technology, with analysts trying to predict how they might be used; but now you can hardly go onto a website without encountering one, says Brent Haumann, managing director at Striata Africa and Byron Wolff, digital product manager at Blue Turtle Technologies. The duo … [Read more...] about Improve chatbot adoption by integrating other channels