Six technologies that should be part of your future CCM strategy: Customer expectations are evolving faster today than ever before, says Brent Haumann, managing director at Striata. Haumann says that this hardly surprising: in an always-on world where people have devices with them all the time, they’re exposed to great digital experiences on a daily basis. When a customer has a great experience in one sector, they expect the same from all.
Source: media update
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