How Twitter is transforming customer support services: Twitter recently announced a new button that enables people to send a Direct Message (DM) from websites using the button. The message button is aimed at making it easy for audiences to start a private conversation with a brand or company on Twitter. With this function, and other new features, the platform is allowing … [Read more...] about How Twitter is transforming customer support services
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Drive customer acquisition for financial brands through digital marketing
Drive customer acquisition for financial brands through digital marketing: South African banks and insurers have long struggled with the high costs of customer acquisition and fierce competition to attain new customers. Bianca Quinn Diavastos, MD at 25AM, explains the move online offers them ways to improve the efficiency and effectiveness of their acquisition efforts and gain … [Read more...] about Drive customer acquisition for financial brands through digital marketing
Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company
Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company: Genesys (www.Genesys.com), a market leader in omnichannel customer experience and contact center solutions, and Interactive Intelligence Group Inc. (Nasdaq: ININ) (www.ININ.com), a global leader of cloud and on-premise solutions for customer engagement, … [Read more...] about Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company
Twitter’s new feature helps businesses deliver customer support
Twitter’s new feature helps businesses deliver customer support: On Thursday, 15 September, Twitter announced a feature that will show users which companies’ Twitter accounts are able to provide them with support. The function indicates when businesses are most active, and lets people know they can Direct Message these companies. Source: Media Update Submit your own Press … [Read more...] about Twitter’s new feature helps businesses deliver customer support
Small Business Friday encourages a focus on customer service
Small Business Friday encourages a focus on customer service: As South Africa continues to grow and develop its entrepreneurial spirit and build businesses that last, Mike Anderson, Founder & CEO of the National Small Business Chamber (NSBC), says that SMEs need to be cognisant of the important role customer service plays in the overall longevity of their businesses. … [Read more...] about Small Business Friday encourages a focus on customer service
