Caterpillar To Open New Parts Distribution Facility in South Africa to Enhance Customer Support: Caterpillar Inc (NYSE: CAT) (www.Caterpillar.com) today announced plans to consolidate its parts distribution centers in Isando, South Africa into a new parts distribution facility near Johannesburg at about 20 kilometers (12 miles) from the existing centers. The new facility is … [Read more...] about Caterpillar To Open New Parts Distribution Facility in South Africa to Enhance Customer Support
Customer
SA News: Ever Wonder Why Your Customer Gets Irked? Startup Take Note
Ever Wonder Why Your Customer Gets Irked? Startup Take Note: Mahatma Gandhi, in a speech in South Africa in 1890 is believed to have said: "A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. Source: "South Africa" - BingNews South Africa: ANC v DA … [Read more...] about SA News: Ever Wonder Why Your Customer Gets Irked? Startup Take Note
Customer Satisfaction is More Important Than Ever During the Festive Season
Customer Satisfaction is More Important Than Ever During the Festive Season: The end of year festive season is almost upon us and for many businesses, especially those in the retail sector, this means the start of the peak activity period. In order to realize revenue targets, as well as offer a shopping experience that attracts a loyal following, it is imperative that … [Read more...] about Customer Satisfaction is More Important Than Ever During the Festive Season
Top EC Caltex dealers’ customer care reflects the “human face of fuel”
Top EC Caltex dealers’ customer care reflects the “human face of fuel”: HUMAN FACTOR: Building bridges and investing in staff and client relationships paid off richly for George Motors following the announcement that it won the Caltex Retailer of the Year recently. Celebrating the announcement from (LtR) Caltex George Motors Customer Service Attendant (CSA) Anthenkozi Mabona, … [Read more...] about Top EC Caltex dealers’ customer care reflects the “human face of fuel”
Customer Service Week highlights the Importance of Customer Service for African businesses
Customer Service Week highlights the Importance of Customer Service for African businesses: A recent survey by research and analysis information technology company, Forrester has found that 39% of customers tell their friends and families about bad customer experience. This means that for every customer that has a bad experience with a company, the resulting business erosion … [Read more...] about Customer Service Week highlights the Importance of Customer Service for African businesses
