SICK boosts efficiency and improves customer satisfaction using RFID: The system reads the RFID tags continuously and fully automatically – even for objects that are close together on the conveying line. RFID is quickly gaining ground as a leading method for automatic identification in logistics and manufacturing around the globe. As a world leader in manufacturing sensors, … [Read more...] about SICK boosts efficiency and improves customer satisfaction using RFID
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British Airways will be investing A 4.5 bn in customer experience
British Airways will be investing A 4.5 bn in customer experience: British Airways will be investing A 4.5 bn in customer experience: European airline British Airways has announced a multi-million pound investment in their World Traveller catering that we see South Africans be treated to restaurant style dining when they travel to London. World Traveller catering will have an … [Read more...] about British Airways will be investing A 4.5 bn in customer experience
Retailers can now plan and improve customer service using a single business management platform
Retailers can now plan and improve customer service using a single business management platform: Consumers hold all the power in today’s market and retailers need to make the most of every interaction if they want to maintain a competitive advantage. Modern retailers can now run their entire operation, from point of sale (POS), eCommerce and loyalty programmes through to … [Read more...] about Retailers can now plan and improve customer service using a single business management platform
Top hotel group in customer service announced
Top hotel group in customer service announced: 8 November 2017: An awards ceremony that took place in The Venue, Melrose Arch, Johannesburg revealed winners in the hospitality industry. Protea Hotels by Marriott® was named as the winner in service excellence in the hotel industry as measured by the 2017/2018 Ask Africa Orange Index benchmark. Runners up were Sun International … [Read more...] about Top hotel group in customer service announced
THE LOW DOWN ON HOW TO GET INTIMATE WITH YOUR CUSTOMER
THE LOW DOWN ON HOW TO GET INTIMATE WITH YOUR CUSTOMER: Customer Intimacy Photo: Gawk Display Marketing is powered by the need to connect, inform and persuade. Much of it is about what we want to tell people and what we‘d like them to do once we’ve told them. But sometimes results fall short of what we desire; clever ads have flopped, brilliant campaigns have failed. At times … [Read more...] about THE LOW DOWN ON HOW TO GET INTIMATE WITH YOUR CUSTOMER
