Business101: Optimising customer service through technology: Despite more businesses reopening since the reduction of Covid-19 national lockdown to level 2 last month, South Africa is still far from the pre-pandemic normals. Source: "South Africa" - BingNews … [Read more...] about SA News: Business101: Optimising customer service through technology
Customer
The importance of customer reviews
The importance of customer reviews: Online customer reviews are something many consumers rely on when looking to make a purchase. But, really, how important are they to your consumers? And how can brands leverage these reviews for greater success? media update’s Taylor Goodman investigates. Source: media update Submit your own Press Release or get free content for your … [Read more...] about The importance of customer reviews
A New Customer Orientation Pervades SA Mobile Industry
A New Customer Orientation Pervades SA Mobile Industry: The South African mobile user is riding a new wave of customer orientation that’s pervading the industry like never before. And it’s about time, says Devon Meerholz, Chief Creative and Operations Officer of IMImobile SA, a communications and software specialist focused on solutions for the mobile industry. “From … [Read more...] about A New Customer Orientation Pervades SA Mobile Industry
Snupit Crosses the 1,000,000 Mark for Customer Requests Posted on Their Platform
Snupit Crosses the 1,000,000 Mark for Customer Requests Posted on Their Platform: A million requests, a million problems solved Snupit, South Africa’s leading online platform for finding local professionals, announces that over 1,000,000 customer requests have been posted on their platform. Avinash Samlall, Snupit’s Founder and CEO, commented, “If you go to the (Snupit) … [Read more...] about Snupit Crosses the 1,000,000 Mark for Customer Requests Posted on Their Platform
The Future of Customer Service
The Future of Customer Service: Are machines taking over? With the IoT, just about anything is possible, but don’t worry, it’s all about convenience and great service. In 1978, horror author Stephen King penned the book Trucks, which was made into the movie Maximum Overdrive a decade later. In it, machines come alive and begin to wage war with their makers. Definitely the stuff … [Read more...] about The Future of Customer Service
