The next CX frontier: How digital experts are filling the customer service gap: Over the past few years, customer expectations of companies have grown exponentially, says Ryan Falkenberg, co-CEO of CLEVVA. Falkenberg says that today, customers don’t just want companies to tell them what they have to offer, but customers want them to interact in a way that’s user-centered, hyper-relevant, one-touch and multi-channelled.
Source: media update
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