Salesforce study reveals the pandemic’s lasting impact on customer service: As the serial crises of 2020 redefine customer engagement, customer service leaders are making changes to their operations, speeding up digital transformation and overhauling their workforce management strategies. This is according to Salesforce’s fourth State of Service research report, Source: … [Read more...] about Salesforce study reveals the pandemic’s lasting impact on customer service
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Delivering your customer experience at every customer touchpoint
Delivering your customer experience at every customer touchpoint: Customer experience gives companies a competitive edge that earns customer loyalty and attracts new customers, says Paula Sartini, founder and CEO at BrandQuantum. Sartini says that getting the customer experience right can be a challenge for companies, however, as there's uncertainty in what customer … [Read more...] about Delivering your customer experience at every customer touchpoint
COVID-19 has brutally exposed a lack of customer experience in local businesses
COVID-19 has brutally exposed a lack of customer experience in local businesses: While many brands believe that they are customer-centric, the reality is very different, says Immersion Group's head of digital Geoffrey Hardy. He says that Covid-19 brutally exposed the fact that so many businesses lack a robust customer-experience approach, forcing them to … [Read more...] about COVID-19 has brutally exposed a lack of customer experience in local businesses
Oracle Helps Communications Industry Drive Better Customer Experiences | MyPR.co.za
Oracle Helps Communications Industry Drive Better Customer Experiences | MyPR.co.za: MyPR: Oracle Helps Communications Industry Drive Better Customer Experiences: New customer experience solution gives communications service providers the data to better understand customers to deliver more personalized products, offers, and care Oracle today announced a new cloud-based … [Read more...] about Oracle Helps Communications Industry Drive Better Customer Experiences | MyPR.co.za
The next CX frontier: How digital experts are filling the customer service gap
The next CX frontier: How digital experts are filling the customer service gap: Over the past few years, customer expectations of companies have grown exponentially, says Ryan Falkenberg, co-CEO of CLEVVA. Falkenberg says that today, customers don't just want companies to tell them what they have to offer, but customers want them to interact in a way that's … [Read more...] about The next CX frontier: How digital experts are filling the customer service gap
